MidFull TimeEN
Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning - while giving them real-time visibility into student progress.
The result? More inclusive, engaging, and effective math classrooms for all learners.
But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math - a subject that forms the backbone of so many career paths - we believe the opportunity to improve outcomes at scale is massive.
We’re already the go-to solution in thousands of schools - and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.
At Magma, our Customer Success team is where the action happens - we’re closest to our users and obsessed with helping them get maximum value from the product. We’re looking for a driven, curious, and highly organised person who thrives on juggling multiple projects, building relationships, and making things happen.
As our first Customer Success Manager in Germany, you won’t just join the journey - you’ll help shape it. Your primary mission is to ensure Magma is successfully adopted in our partner schools and districts. You will support teachers, students, and school leaders (local authorities and private school organisations) in getting the most out of the platform. You’ll build strong, lasting relationships at every level, ensuring high engagement and satisfaction over time.
This is a hands-on, high-impact role where no two days look the same. You’ll own the entire customer journey, from onboarding to long-term adoption, lead engaging training sessions (both virtual and in-person), and regularly step into classrooms to see Magma in action. You’ll also work across systems, customer data, and technical operations - including user management, rostering, troubleshooting, and analysing usage data to drive decisions and improve customer outcomes. You’ll be the voice of our customers internally, turning insights into action and helping shape the future of the product. If you love building while flying, this role is for you.
To succeed in this role, you should:
Have high energy, be outgoing, and thrive in fast-paced, social environments
Have experience delivering excellent service and exceeding expectations
Be self-driven, solution-oriented, and patient
Build strong, trust-based relationships with ease
Passionate about helping others grow and confident speaking to larger groups
Be a team player, as a CSM works closely with all teams in the organization
Have a technical skill set you can apply both in your day-to-day work and when developing and refining best practices
You bring energy, initiative, and a hands-on mindset to everything you do
You bring a "no task too small, no challenge too big" attitude
You stay calm under pressure and know how to juggle competing priorities
You build trust quickly and create strong relationships with educators and school leaders
You’re confident leading trainings, workshops, and conversations with different audiences
You thrive in fast-moving environments where collaboration and adaptability are key
A proven track record in Customer Success or other customer-facing roles
Fluent in German (native or C1-C2) and English
Exceptional communication and relationship-building skills - confidence in engaging educators and stakeholders to drive long-term success
Ready to work hard, move fast, and grow fast
A bachelor's degree or equivalent
Nice to have: startup experience and a background in education or pedagogy
Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals
Fantastic colleagues in a fun environment with great opportunities to learn
Competitive remuneration
Annual company trip
An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world
Start: As soon as possible
Office location: Friedrichstraße 68, 10117, Berlin
Note: We practice a 5-day in-office policy, and we look forward to working together closely with you
Screening interview
Trajectory interview
Focus interview
Bar raiser
#LI-MAGMA
