Full TimeENAsia/Pacific
Full-time, Fixed Term position until 31/12/2026 - Extension subject to funding availability.
Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About The Position:
The fixed-term Support Officer provides additional operational and student support to the Equitable Learning Services (ELS) team during periods of increased demand, particularly during peak student engagement times throughout the academic year.
The role responds to escalated student and educator enquiries, assesses student documentation for ELS eligibility, and provides interim support to students awaiting appointments with an ELS Advisor. This may include implementing provisional Equitable Learning Plans with limited reasonable adjustments and referring students to appropriate internal or external support services. The role also undertakes routine administrative and operational functions beyond the scope of the Student Services Support Officer.
To be successful in this position, you’ll have:
• Demonstrated understanding of the experiences that young people with a disability, mental health and/or medical condition may have during educational and life transitions.
• Demonstrated ability to develop and deliver information, resources and advice to build the capacity of others in support of people with a disability undertaking educational and life transitions.
• Strong communication skills, both verbal and information technology.
• Proficient in the use of complex database systems and able to advise on continuous improvements at a process and systems level.
• Demonstrated knowledge and application of appropriate behaviours when engaging with children, including children with a disability and from culturally and/or linguistically diverse backgrounds.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.
We work in partnerships with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
Our objectives are to:
• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
• Deliver impactful, connected service, care and development opportunities at scale, and to
• Engage, empower and value each other so that together we can make a difference.
We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.
We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.
The Group is led by the Executive Director Students.
To Apply
Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact dustin.nguyen@rmit.edu.au
Job Description – ELS Support Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#LI-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
