Requisition ID: 261475
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Global Onboarding Experience Consultant contributes to the overall success of the Global Onboarding Experience team within HR Services Operations in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role you will:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
- Monitors and triages tickets received via our Case Management System to their respective teams or administrators’ queue in a timely manner.
- Liaise with the Recruitment COE Program Lead to maintain the integrity of the clause library, offer letter templates and Case Management Templates.
- Coordinates the scheduling of orientation sessions and tracks feedback surveys to enhance the overall onboarding experience.
- Drives internal auditing initiatives to ensure data accuracy and integrity of HR employee records such as Payroll and SAP Replicator reports.
- Assist administrators with complex employee inquiries related to recruiting and onboarding, resolve escalations, and provide overflow support when required.
- Train new team members on processes and procedures and improve the training experience by updating guides and job aids.
- Seek opportunities to improve operational effectiveness and propose recommendations to managers.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities.
- Ensure operations align with Scotiabank’s values, Code of Conduct, and Global Sales Principles, maintaining strong compliance and risk controls.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Relevant experience resolving customer service requests
- Knowledge of employee data administration and end-to-end processes
- Strong knowledge of HRIS systems
- Strong understanding of bank policies and procedures
- Strong Microsoft Office proficiency
- Auditing experience (asset)
- Experience leading program initiatives (asset)
- Knowledge of onboarding policies and procedures
- Strong teamwork, relationship management, and interpersonal skills
- Strong attention to detail, ability to manage deadlines and multiple priorities
- Experience with transaction processing and data management
- Experience in conflict and issue resolution
- Bilingualism in French (asset)
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
