Quality Support Associate (Medical Assistant)

Department: Admin

Employment Type: Full Time

Location: Grand Rapids, MI

Reporting To: Cathy Coogan

Compensation: $20.00 - $20.86 / hour

Description

Schedule: Full-time 40 hours per week | Monday-Friday | 8:30am-5pm
Department:  Quality Department | Porter Hills Village | Grand Rapids, MI

What You’ll Do:
If you’re a Medical Assistant who enjoys education, organization, and supporting quality care, this is a great opportunity to grow into a Quality Associate role. You’ll support staff training, onboarding, compliance tracking, and quality initiatives that help team members succeed and improve resident outcomes.
This role is ideal for a Medical Assistant who is detail-oriented, collaborative, and passionate about education, teamwork, and continuous improvement.

Key Responsibilities

• Monitor team member training and certification compliance in coordination with Quality and HR; communicate non-compliance to managers and business partners. 
• Lead CPR classes, Med Pass training, Skills Days, and new team member Meet & Greet sessions, delivering engaging and effective learning experiences. 
• Support onboarding and training initiatives through classroom setup, training materials preparation, and administrative coordination. 
• Administer TB tests, Influenza, and Hep B vaccines; assist with annual employee and resident Flu/TB clinics, attendance tracking, and documentation uploads into ADP. 
• Collaborate with the Quality team on continuous improvement initiatives that support staff development, regulatory compliance, and positive resident outcomes.
• Maintain accurate data in the Relias Learning System, including class scheduling, attendance tracking, compliance reporting, and new hire onboarding documentation. 

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• 1 year of Medical Assistant training.
• Experience with administering vaccinations and TB tests.
• Experience handling medical records.
• Experience working in senior living. 
• Valid driver's license and reliable transportation for job related travel.
• Current CPR certification.
• Working knowledge of ADP, Relias, and Point Click Care (PPC).

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

ACCESSIBILITY SUPPORT Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org.BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERBrio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
#754