Required LanguageFrench, English
Employment TypeFull time
Contract TypePermanent
DescriptionDo you have strong people skills, enjoy coaching others, and thrive in building high-performing teams?
Are you fluent in French and confident in your English?
Do you want to work from our brand new office on a new project in Bucharest, where you can develop and grow?
If you’re ready to take the next step in your career, you might be our next Team Manager!
Your profile:
- Language criteria: Advanced proficiency in French and advanced English skills.
- Completed higher education (college degree or equivalent) is required
- Willingness to work fully onsite from our Bucharest office in Sector 6, CAMPUS 6.3
Your future role:
Responsibilities
- Build team spirit, participation, and recognition among individuals by providing regular feedback on performance
- Deliver and encourage two-way communications within the team, including the effective delivery of team briefs, huddles, and 1-2-1s
- Conduct regular quality assessments with each team member, 1-2-1s, annual performance reviews, setting objectives and development plans
- Manage and resolve conflict
- Identify and develop individuals
- Based on tasks reviewed, provide feedback and coach Advisors to improve performance to meet and exceed agreed standards
- Participate in the recruitment process to ensure candidates have the correct language level and skills for the role
- Provide quality service to our customers within established quality guidelines
- Exercise empowerment when accommodating a customer within guidelines
- Standardize procedures to improve efficiency
Communication
- Promote a positive image of the organization in all communications
- Create and maintain effective working relationships with colleagues and Client representatives
- Communicate effectively with key stakeholders across the account
- Speak to team members and customers with empathy and understanding
- Advocate cultural sensitivity – adapt discourse to suit customer
Support by Management
- Daily briefings
- Monthly one-to-one (F&D) sessions, alongside quality & performance reviews
- Regular coaching sessions
Account specifics:
This is a multi-channel support role, with a strong focus on:
- Email & back-office activities
- Social media interactions
- Some voice support
Benefits:
- Competitive salary
- Monthly performance bonus
- 30 RON meal tickets
- Cost of a monthly subscription for public transportation (2 urban/metropolitan lines)
- Relocation package of 500 EUR gross/month for the first 6 months (for candidates who need to relocate)
At Foundever®
At Foundever®, we make things simple.
Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.
We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.
Let’s create best moments together.
