About us
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Customer Service Professional with English
Fully on-site in Warsaw
Base salary: 5000-5700PLN gross per month
Hourly salary: 31,4PLN gross
Your daily tasks:
- Providing the highest level of customer service (E-mail/Phone);
- Updating records related to each case;
- Helping patients who are using medical equipment;
- Answering incoming calls and meeting targets set by the customer and management;
- Following company policies and procedures, ensuring quality;
What do we expect from you?
- Language: proficiency in English (C1), both spoken and written;
- Experience: not mandatory, but it's beneficial to have experience in medical projects/interest in diabetes related topics;
- Technology: developed knowledge of MS Office and computer skills;
- Personality: motivated, empathetic and enthusiastic;
- Approach: proactive, assertive, willing to professionally handle challenging conversations and topics, well developed communication skills.
Advantages will be:
- Ability to prioritize and plan;
- Independence, ability to work with minimal supervision;
- Ability to solve problems;
- Attention to detail;
- Sales skills are not mandatory, but they're good to have;
- Well developed soft skills.
Working conditions:
- Work from our Warsaw office (address: Taśmowa 7, Warsaw)
- Basic salary + bonuses depending on performance (after 3 months of working on the project).
Other important details:
- We offer benefit systems such as Multisport card (all benefits depend on the type of contract)
- Internal development opportunities are organized by our Learning and Development Team
Recruitment process:
- Recruitment Team will reach out to chosen candidates and invite them to initial screening stage:
- Language, customer service and computer skills assessments (online);
- After successfully completing your tests, you will be invited to an online interview with the Recruiter;
- Chosen candidates will be invited to the last stage of the process - an online interview with one of the Project's Team Managers.
Company Overview:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We reserve the right to only contact candidates who fit the role's requirements.
