Job Description
Primary Responsibilities
- Answer and direct all incoming calls.
- Greet walk-in guests and offer assistance.
- Lead response and follow-up
- Assist Managers with administrative tasks
Other Responsibilities
- Open and close Wedding Salons
- Obtain bank from satellite cage, if applicable
- Ring weddings, conduct retails sales and close transactions in Micros and return bank and receipts to satellite cage.
- Ensure Salons are clean and fresh.
- Conduct Salon tours.
- Schedule appointments on behalf of Wedding Managers.
- Anticipate guest needs and ask if they wish to meet with a Catering or Restaurant Events Team Member during their visit to the Wedding Salons
- Accept wedding gowns and accessories for streaming and/or storage.
- Create leads in Delphi for wedding inquiries.
- Answer general questions regarding pricing and information.
- Send emails to all leads and follow-up.
- Send reception inquiries to the Catering and Restaurant Events Departments as needed
- Generate transportation, room reservations, and salon appointments.
- Generate contracts, credit card portals and process payments.
- Generate, revise and send room reservations
- Generate and send Floral Orders
- Complete other tasks as requested by Assistant Managers or Manager promptly and accurately.
- Set up pre-wedding décor.
- Assist Managers during and after ceremonies
Qualifications
- Proficiency in Microsoft Office Suite (Word & Excel) is required.
- Minimum of 2 years of experience in guest service, hospitality or sales is preferred.
- Must be 21 years of age or older.
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
