Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.
What you’ll do
We are seeking a Monetization Services Analyst to join our growing team. This person will focus on enhancing the user experience by developing efficient and timely billing mechanisms for custom contracted accounts. This individual will also work on improving the design and management of Accounts Receivable (AR) workflows by collaborating with several cross-functional partners including Accounting, Finance, Tax, Seller Systems, and Engineering.
Responsibilities
- Work comfortably with legal contracts and demonstrate a strong attention to detail.
- Develop and manage efficient billing and collection processes for complex user agreements and new business operations.
- Create scalable and auditable Accounts Receivable (AR) processes for both new and existing users.
- Collaborate with various internal teams such as Commerce Systems, Global Deal Management, Legal, Sales Ops, Internal Audit, Go-To-Market, Engineering and Accounting teams to implement innovative commercial structures and adapt to changing business needs.
- Partner with account managers to resolve user inquiries related to onboarding, implementation, billing, and collections.
- Act as a customer advocate by providing feedback and insights to internal teams—including Sales, Product Management, Engineering, Support, and Legal—on ways to improve and innovate the Stripe user experience.
- Help identify, build, and implement ongoing process improvements to enhance overall operations.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years experience in a client-facing role, preferably in customer success, consulting, financial services, account management, or sales, with a focus on technical products.
- A proven track record of leading technical discussions and persuading others to take action based on the value of proposed solutions.
- A detail-oriented mindset while being able to see the broader impact of aggregated transactions.
- Strong analytical skills with the ability to navigate data and collaborate with others to find answers.
- A background in operational excellence, including strong organizational and time management skills.
- The ability to work effectively with a diverse range of individuals, both internally and externally, including collaboration with sales and service peers.
- A proactive and flexible mindset that enables success in a dynamic, fast-paced environment where change is a constant.
Preferred qualifications
- Strong ability to analyze processes (and associated data) to understand impact on customers and financial outcomes.
- Proficient in SQL, with professional experience in GSuite/GSheets, especially handling large datasets.
- Experience or knowledge of the payments industry.
- Demonstrated experience in project management and consulting, with an ability to collaborate effectively across teams.
- A genuine passion for learning and solving problems through infrastructure and automation.
- A proactive mindset with a willingness to challenge assumptions and think creatively.
In-office expectations
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
Pay and benefits
The annual US base salary range for this role is $107,800 - $161,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
We look forward to hearing from you
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
