Employee Journey Expert

At ING Hubs Spain we are looking for an Employee Journey Expert

Your role and work environment:

We are looking for a talented and enthusiastic Employee Journey Expert to join our HR team within the new Hubs Spain (based in Madrid).

The responsibility of this person will be collaborating with the rest of the HR team to bring to life a differentiating employee experience. Will apply expertise in needs analysis and journey mapping, aim at improving the employee experience across the employee life-cycle by improving effectiveness, quality and speed of delivery, while ensuring to be compliant and cost-efficient

Your key responsibilities:

As an Employee Journey Expert you will:

• Manage onboarding and offboarding ensuring timely and proper compliance with Social Security and the SEPE of employees. Also, in the ERP and in the needed different platforms.
• First point of contact for any employee queries. Support employees and improve the employee experience by providing end-to-end HR solutions to solve their issues.
• Ensure local and global People Services standards are met, aligned with a HR Risk management mindset and with it the correct administration of labour documentation as well as the application of Spanish labour.
• Responsible of documented internal procedures - including updates.
• Be responsible of the correct administration of employee benefits (meal vouchers, insurances…)
• Positively contribute to manage employee data and pay management accurately and on time.
• Control data accuracy: organizational changes update on ERPs.
• Ensure local and global People Services standards are met, aligned with a HR Risk management mindset and with the correct administration of labour documentation as well as the application of said rules.
• Provide a best-in-class experience to ING Hubs team, in collaboration with the rest of ING Hubs Spain HR team and other departments.
• Support on payroll process, in close cooperation with the provider.

What are we looking for?

• University degree in related topics: Labour Relationships, Law…
• 3 to 5 years of experience and knowledge in employee lifecycle related processes management.
• Show knowledge on Spanish legislation in force, applicable to payroll and HR Administration processes. HR Risks and Compliance mindset.
• Experience in managing employee benefits in a large company.
• Experience and knowledge in employee lifecycle related processes management.
• Show knowledge on Spanish legislation in force, applicable to payroll and HR Administration processes. HR Risks and Compliance mindset.
• Knowledge of international mobility to ensure proper compliance in all processes involved in this area.
• Able to apply own sound judgement and confidentiality.
• Will to learn and challenge actual processes & tools, with focus on process automation.
• Professional with absolute focus on data integrity and accuracy.
• Fluent in written and spoken English and Spanish.
• Advanced payroll skills.
• Workday knowledge is a plus.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Transport allowance.

It doesn't matter where you live, we’ll help you get to the office.

Pension plan.

You can benefit from our pension plan after 1 month with us!

Discover ING Hubs Spain

We’re building something exciting—and we want you to be part of it.

ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our ‘Growing the difference’ strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.

What makes us different?

We have a tech-first mindset: We’re not just a bank—we’re a tech company that happens to do banking. Our new hub will be a center of excellence for scalable, fast, and secure technology.

We have global impact: You’ll be working on solutions that serve more than 34 million of customers in over 38 countries.

We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.

Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.

At ING, we believe in diversity, inclusion, and belonging. We’re proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.

We’re looking for curious minds, bold builders, and passionate problem-solvers. If you’re looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we’re looking forward to meeting you.