ING
Customer Journey Expert Cards – Retail Payments
🇳🇱Amsterdam, North Holland, The Netherlands19 hours ago
SeniorFull TimeEN
Customer Journey Expert Cards – Retail Payments
Shape card experiences used by millions of customers.
Debit and credit cards are at the heart of how people pay—every day, everywhere. At ING, cards are not just a utility; they are a key growth driver within Retail Payments. Customer expectations are rising fast, and we are investing heavily in smarter, simpler, and more valuable card experiences to create value for customers and drive our commercial performance.
As a Customer Journey Expert (CJE) Cards, you take responsibility for improving meaningful parts of the debit and credit card journey across countries. You translate customer needs, data insights, and business goals into concrete features and improvements. You make impact: shaping propositions, prioritising improvements, and translating customer and business needs into changes customers notice.
Your role
You own and improve specific card journeys or features end‑to‑end: from understanding customer needs and commercial goals, to shaping solutions and bringing them live. You collaborate closely with engineers, risk, designers, and stakeholders. You balance customer experience, commercial impact, and feasibility, and you help the team make clear choices in a complex payments’ environment. Over time, you expand your scope and influence across larger parts of the card domain.
What you will be doing
What success looks like?
You deliver card improvements that are clear, valuable, and widely used by customers. Stakeholders trust your judgment, your structure, and your ability to move things forward. You are initiative-taking, take responsibility for outcomes, and steadily grow your impact across the card’s domain.
About you
You are a product‑minded professional who enjoys responsibility and impact. You:
This role is not about deep technical design or system ownership—it is about shaping great card experiences.
What you will get
Rewards and benefits
We want to make sure you can balance ambition with well‑being. Find out more about our employment conditions. The benefits of working with us at ING include:
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
