Job Summary
The Clinical Implementation Specialist (CIS) is a Registered Nurse (RN) responsible for the clinical planning, execution, and support of medical device and infusion pump implementations at customer healthcare facilities. Acting as clinical lead, the CIS is responsible for clinical workflow & education planning, end user training, and on-site go live and post go live support, ensuring a seamless transition to/integration of Fresenius Kabi’s IV Therapy products and solutions.
Salary Range: $110,000 - $125,000 per year
Position is eligible to participate in a bonus plan with a target of 10% of the base salary. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.
Responsibilities
- Collaborates with internal multi-disciplinary team members from pharmacy, technical, and project management teams.
- Coordinates clinical project tasks, timelines, project milestones, and communicates project status with key stakeholders.
- Engages with clinical stakeholders within the healthcare system.
- Develops and maintains executive and departmental relationships with nurses, physicians, other clinicians at client sites.
- Conducts Infusion Systems Assessment in partnership with customer, to identify customer’s specific clinical practices/workflows, potential opportunities for workflow adjustments, and clinical guidance for product configurations.
- Provides guidance to sales teams on tubing cross references for both dedicated and non-dedicated sets.
- Provides direct clinical, customer-facing support on Fresenius Kabi’s infusion products across all phases of the implementation.
- Schedules, prepares, coordinates, and facilitates training for Fresenius Kabi’s customer clinicians (users, super users, and peer-based training) on the appropriate use of our IV Therapy products.
- Communicates and escalates risks, concerns and customer issues to the project manager, internal clinical team, and senior leadership.
- Leads clinical efforts for product integration with EMR (Electronic Medical Records) partners for customer projects.
- Applies understanding of clinical workflows, voice of customer, and healthcare expertise to refine practice and aid clients in developing tailored solutions.
- Ensures client satisfaction through follow-up, client responsiveness and thorough communication.
- Multitasks and coordinates efforts between multiple implementations.
- Provides on-going clinical customer support.
- Provides sales support during device demonstrations/pump fairs as directed by implementation leaders.
- Completes all training requirements, including all department-specific, compliance training, etc.
- Participates in any and all reasonable work activities as assigned by management.
- All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.
Requirements
Additional Information
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.
Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
