Senior Executive - Singapore Institute of Retail Studies

[What the role is]

Support SIRS end-to-end programme operations covering scheduling, system setup, course administration, reporting, and stakeholder coordination. Ensure accuracy, timeliness, and compliance across all processes while driving continuous improvements and supporting ad-hoc operational needs.

[What you will be working on]

Course Scheduling & Operations

• Plan and manage weekly training schedules, including trainer deployment and room allocation

• Ensure timely finalisation of schedules and handle last-minute changes or contingencies

• Provide day-to-day operational support to trainers and resolve issues promptly

System & Course Setup

• Manage end-to-end course configuration in STEP (course setup, intakes, timetables, catalogues)

• Process course intake requests and ensure alignment with master schedules

• Investigate and resolve system issues, liaising with vendors where required

Training Resources Management

• Coordinate procurement of training materials and ensure timely availability

• Maintain inventory and implement efficient resource planning practices

• Work closely with internal stakeholders to ensure readiness for course delivery

Course Administration & Compliance

• Perform end-to-end course administration, including attendance validation, assessment verification, and timely course closing, ensuring full accuracy and compliance with requirements.

• Ensure all documentation is complete, accurate, and audit-ready

• Maintain proper documentation and enable quick retrieval when required

Reporting & Data Management

• Prepare and submit weekly and monthly reports with high accuracy

• Track key operational metrics such as trainer deployment, course feedback and resource utilisation

• Maintain data integrity across systems and reporting platforms

Process Improvement & Efficiency

• Identify opportunities to streamline workflows and enhance operational efficiency

• Support implementation of process improvements, automation, or templates

• Contribute to continuous improvement initiatives across programme operations

Stakeholder Engagement

• Liaise with internal teams (e.g. Sales teams, HR, Finance) and external trainers

• Build strong working relationships to ensure smooth programme delivery

• Provide support to team members and contribute to a collaborative team environment

Others

• Undertake ad-hoc duties and projects as assigned by the Reporting Officer

#Li-Hybrid

[What we are looking for]

• Strong organisational and coordination skills

• High attention to detail and accuracy

• Ability to manage multiple priorities in a fast-paced environment

• Good communication and stakeholder management skills

• Strong teamwork and collaboration skills

• Proven experience in training operations / scheduling / administration