Position Summary / Objective
The Network Copier Installer / Trainer – Delivery Specialist is responsible for delivering, installing, configuring, and connecting network copiers, printers, and multifunction devices at client locations. This role ensures equipment is fully operational within the client’s environment and provides hands-on training to end users to promote efficiency and satisfaction.
This position plays a key role in delivering high-quality service and creating a seamless customer experience through technical expertise, clear communication, and professional on-site support.
Essential Functions
- Deliver and install network copiers, printers, and multifunction devices at customer locations
- Configure network connectivity, including installation of print drivers and scanning software
- Connect equipment to client workstations and servers and ensure compatibility with existing systems
- Perform firmware updates, rebuild operating systems, and configure print controllers as needed
- Test all device functionality to confirm proper operation prior to leaving the client site
- Troubleshoot installation and connectivity issues to minimize downtime and ensure successful setup
- Provide end-user training on device functionality, including copy, print, and scan features
- Maintain a high level of customer satisfaction through clear communication and professional service
- Accurately complete installation documentation, including capturing customer signatures and time entry
- Maintain compliance with service and administrative procedures in a timely manner
- Support additional operational tasks such as equipment handling, delivery preparation, or warehouse activities when needed
Other Duties
- Perform all work in a safe manner, including loading, unloading, and transporting equipment
- Complete post-installation paperwork, including required service and asset tracking documentation
- Attend departmental and company meetings as required
- Provide backup support to helpdesk or other technical teams as needed
- Assist with operational support functions, including setup or distribution activities
- Perform other duties as assigned
Qualifications
- High school diploma or equivalent required
- Technical certification or associate degree in IT, networking, or related field preferred
- Previous experience in copier installation, field service, IT support, or related technical role preferred
- Experience working with networked devices and client environments is a plus
Required Skills
- Basic networking knowledge (IP addressing, driver installation, connectivity troubleshooting)
- Ability to install, configure, and test hardware and software in client environments
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Ability to train users with varying technical skill levels
- Strong attention to detail and documentation accuracy
- Ability to work independently and manage time effectively in a field-based role
- Physical ability to lift and move equipment safely and perform installation activities
