Position Summary / Objective
Marco is seeking a highly skilled and customer-focused Production Print Specialist to support and grow our production print solutions. This role partners closely with Sales, Service, and customers to deliver high-quality production print systems, training, and technical expertise.
The Production Print Specialist serves as a subject matter expert, helping design, install, and support advanced print environments while ensuring an exceptional customer experience and long-term client success.
Essential Functions
- Partner with Sales to identify, develop, and support production print opportunities
- Participate in client assessments, solution design, and product demonstrations
- Install, configure, and support production print equipment, controllers, and software
- Deliver on-site and remote training for customers on production print systems and workflows
- Serve as a technical expert on production print technologies, including color management and variable data printing
- Troubleshoot and resolve complex print and color-related issues
- Collaborate with Service and Support teams to ensure timely issue resolution
- Develop and maintain training materials and best practices for customers and internal teams
- Identify and communicate additional opportunities to enhance customer print environments
- Maintain accurate documentation, including installation, training, and service records
Other Duties
- Participate in ongoing training to stay current on production print technologies
- Attend team meetings and contribute to continuous improvement efforts
- Adhere to company policies, procedures, and documentation standards
- Perform additional duties as assigned
Education & Experience
- High school diploma or equivalent required
- Associate degree in IT, electronics, or related field preferred
- 2+ years of experience in production print, copier technology, or related field
- Hands-on experience with installation, training, or technical support preferred
Required Skills
- Strong technical knowledge of production print equipment and software
- Experience with print controllers (e.g., Fiery, Creo) and print workflows
- Ability to troubleshoot hardware, software, and network-related issues
- Excellent customer service and communication skills
- Strong problem-solving and critical thinking abilities
- Ability to work independently and collaboratively in a fast-paced environment
- Effective time management and organizational skills
