Job Expectations

A fantastic opportunity has presented itself for a Senior Specialist Service Management IT reporting to Executive Manager Field and Network System Operations. This is a Fixed-term opportunity. 

A bit about your role 

The Senior Specialist – Service Management IT is responsible for defining and assuring IT access management controls aligned to industry frameworks and organisational standards. With a 12-month planning horizon, the role focuses on improving control effectiveness, governance, and adoption across the business. 
 
You will partner with security, delivery, and business teams to develop access control frameworks, lead assurance activities, and drive continuous improvement through automation and better practices. The role also supports stakeholder education and contributes to uplift in control maturity, reporting, and performance metrics. 

A bit about you 

You are an experienced security or service management professional with strong expertise in IT access management, controls, and governance. You bring the ability to translate strategy into practical outcomes, solve complex problems, and influence stakeholders across the organisation. 
 
With experience in Security, Operations, or Process Controls, you’re confident working with frameworks, conducting root cause analysis, and driving continuous improvement. Knowledge of ITIL and relevant certifications (CISM, CISSP, CRISC) are highly regarded. 

Life at nbn 

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. 

Equal Opportunities for All 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. 

Please note that this is a Fixed term opportunity and applications for this role will close at midnight 21st of May 2026

To be eligible for this role, you must have full working rights in Australia. 

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