Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
We are seeking an experienced Business Analyst / Functional Consultant to support a major enterprise transformation, migrating after‑sales service billing from SYS21 to Microsoft Dynamics 365 CE Field Service and Dynamics 365 Finance & Operations (F&O).
This role suits a practical, delivery‑focused BA who enjoys working closely with business and technical teams to translate requirements into high‑quality solutions.
Key responsibilities
- Facilitate workshops and interviews to capture business and functional requirements
- Document current and future‑state processes, pain points, and controls
- Produce clear requirements artefacts (BRDs, user stories, acceptance criteria, traceability)
- Perform fit/gap analysis between legacy systems and Dynamics 365
- Support solution design, data mapping, and integration requirements
- Lead and support testing and UAT, including defect triage
- Contribute to cutover, training materials, and post‑go‑live hypercare
- Maintain high‑quality, audit‑ready documentation
To be successful in this role:
About you
- Proven experience as a Business Analyst and/or Functional Consultant on enterprise system implementations or migrations
- Strong experience in requirements elicitation, process mapping, and documentation
- Hands‑on involvement in testing and UAT coordination
- Working knowledge of Microsoft Dynamics 365 CE and/or Finance & Operations (Field Service highly desirable)
- Experience with billing, invoicing, service operations or finance processes
- Strong communication skills and attention to detail
What’s on offer
- High‑visibility transformation program
- Exposure to Dynamics 365 CE Field Service and F&O
- Collaborative, professional team environment
- Hybrid working based in North Ryde or Eastern Creek
Fixed term 6‑month contract
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Fixed Term (Fixed Term)
