Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity Reporting to the Manager, Solutions, our team is adding Solutions Specialist, specialized to support our Dayforce Industry Solutions (DIS) application, to the team. This is an exciting opportunity to apply your technical knowledge and customer service skills to deliver business-to-business application support to Dayforce clients, globally. As a key contributor on the team, you will support our most strategic and largest accounts, collaborating with Development, Product, QA, and Services teams to champion client priorities and drive incidents to closure. You will triage, test, and verify solutions while managing customer relationships and delivering world-class client-focused support. Taking a project management approach, you will work to meet tight deadlines, work extensively on product performance related issues, and provide recommendations keeping the broader client impact in mind.
You are a customer service focused professional with an analytical mindset and exceptional technical skills. You are highly skilled at navigating customer needs and demands, managing conflict, and delivering thoroughly tested resolutions. In addition, you are empowered to design, code, validate, and ship code in a quick cadence to meet the client’s needs. You are currently providing customer support in technology to clients, and you want to join a scaling, global company where you can shine as an individual contributor and subject matter expert.
What you’ll get to do • Deliver outstanding customer service. You will enhance the client support experience, demonstrating high client engagement and developing solid relationships with key clients. • You will troubleshoot, reproduce, research, collaborate, design, test, and implement resolutions using C#. NET and SQL • Develop creative solutions. You will triage Dayforce issues with our clients and provide an efficient and effective response and resolution to incidents across both Dayforce and the DIS applications. • Grow and share knowledge. You will increase your product and industry expertise, evolving into a subject matter expert in DIS and additional Dayforce modules. You will become a trusted advisor to internal and external teams, share your experience and insights informally, and produce high-quality training materials. • Be proactive - and reactive. You will monitor clients’ setup/configurations to identify opportunities and consistently exceed client expectations as you provide proactive support. • Assist with operational projects. You will contribute to the implementation and documentation of defects and resolutions, the optimization of internal processes and procedures, and the application of best practices. • You will be involved in customer transition readiness from implementation to their Support experience, interacting with Services, Success, and our customers throughout the process Skills and experience we value • Diploma or degree in Computer Science, I.T., Engineering, or a related field and 2+ years of experience providing customer service and technology support in a fast-paced environment. Have an interest in Human Capital Management. • 2+ years of programming experience in C#, Java, OR equivalent object-oriented programming language. • 2+ years of experience with data integrations. • Exposure to change management protocols and are familiar with Microsoft Server Technology (e.g., Windows / SQL Server, Experience with Azure DevOps). Proficient in SQL and has an understanding of relational database systems in order to: ◦ Support complex configurations and advanced troubleshooting ◦ Create and consider multiple permutations while testing proposed changes. ◦ Conduct root cause analysis and perform tasks to complete retroactive changes caused by a variety of reasons. • Exceptional customer experience. Knows how to work closely with clients to understand their frustrations, keep conversations on-point, and effectively manage expectations, and use new technologies to solve problems. Understands the nature of B2B support and are willing to work outside of standard business hours (Night shift).
What would make you really stand out • 5+ years of programming experience in C#, Java, OR equivalent object-oriented programming language. • 5+ years’ experience using agile methodologies or test-driven development (TDD). • Experienced supporting HRMS, Payroll, or Workforce Management applications, for customers with complex requirements, including union setups and calculations • Ability to influence customers to modify current business practices, as required
What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
