About the role Based in our Malawi office, this IT Intern will support the local IT team in managing day to-day infrastructure and providing first-line technical support to staff. This is a learning-focused role suited to a motivated graduate eager to gain hands-on experience in IT support and systems administration in a fast-paced, multi-market environment. Duties and Responsibilities
Assist in maintaining local IT infrastructure including servers, networks, and endpoint devices.
Provide first-line technical support to Malawi-based staff under supervision, helping to resolve issues promptly.
Support network security, data backup, and disaster recovery procedures.
Assist with deployment of enterprise software, user accounts, and access permissions.
Support audio/video conferencing and collaboration tools for the office.
Help maintain the IT asset inventory.
Assist with ensuring compliance with organisational IT policies and local regulations.
Support IT training and orientation for new staff members.
Assist with basic application and system health monitoring under guidance from senior team members.
Help document and maintain IT runbooks and incident records.
Support in-country IT and operations teams under supervision to assist with issue resolution.
Skills and Experience
Recently completed a Bachelor's degree in IT, Computer Science, or related field.
Basic understanding of networking concepts (LAN/WAN) and Windows/Linux environments
Eagerness to learn and a proactive approach to problem-solving.
Good communication skills, with the ability to explain technical issues clearly.
Fluency in English required.
Familiarity with cloud services such as Microsoft 365 or Azure.
Basic awareness of IT security best practices.
Relevant certifications such as CompTIA IT Fundamentals, ITIL Foundation, or similar.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
