Online Sales Team Lead

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

About the role 

An exciting opportunity for an Online Sales Team Lead to manage the daily operation of our Salvos Stores Online Hub in Carole Park.

This role offers an exceptional opportunity to lead a passionate team with purpose in the thriving eCommerce and Online Sales sector. You’ll play a key role in supporting our online growth, while helping generate sustainable revenue to fund The Salvation Army’s vital community programs.

This is a permanent full-time position located in Carole Park, QLD.

You will successfully:

• Provide leadership and direction to a team of staff and volunteers.
• Oversee listing creation from check in to photography and dispatch.
• Share your knowledge with new volunteers and team members to ensure everyone can hit the ground running when they join us.
• Ensure the office is safe at all times
• Liaise with key stakeholders such as Store Managers, Area Managers and Warehouse Managers to ensure they’re across the Online Sales operation

You will have:

• Natural leadership skills that balance compassion and KPI's.
• Demonstrated experience managing a team in a retail or online sales environment.
• Customer service skills, with experience managing complaints and general feedback.
• Strong organisational skills with the ability to meet targets and prioritise tasks.
• Excellent communication skills.
• Familiarity with online sales platforms - Experience with eBay, Shopify or Inkfrog will be highly regarded.
• A working knowledge of Microsoft 365 and general computer skills.

What we offer: 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit; 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and Workplace Support Leave (5 days) for 'volunteering’ in Salvos initiatives; 
• Flexible working arrangements, access to Fitness Passport and consumer discounts; 
• Access to EAP and health & wellness initiatives 
• Ongoing training and development opportunities that enhance on the job skills and proficiency; 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

Conditions:

Compensation is in accordance with General Retail Award Level 6, with the opportunity for an over-award rate for the right experience.

How to Apply:

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.   We are looking for compassionate people who share our mission and values.  If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration