ExecutiveFull TimeENAsia/Pacific
Income Insurance is looking for a highly motivated individual to join our Shared Services team, which delivers administrative support for Motor Claims within the Consumer GI Operations Department.
As an executive in this team, your role will encompass Operation Excellence, Data Analysis and Reporting as well as Stakeholder Liaison and Collaboration.
Operational Excellence
The primary responsibility includes preparing documents/letters and sending them to policyholders, claimants, lawyers and surveyors, assigning survey requests/pre-repair inspections and attending to tender invitations within the same day.
You will also be checking and approving payment based on instructions from the Claims Teams, ensuring accuracy and compliance with company policies and industry standards.
Besides, you will manage critical system requirements including onboarding, offboarding, process improvement/enhancements and production issues. This responsibility is essential for maintaining system integrity and operational fluency.
Data Analysis and Reporting
This role will involve extracting and analysing weekly and monthly reports, providing insights that drive informed decision-making. These analytics are vital for improving our services and aligning with departmental KPIs.
Stakeholder Liaison and Collaboration
Acting as a liaison with workshops for payment discrepancies, fostering stronger relationships and promoting a culture of collaboration.
The role also manages queries from auditors which will help maintain our organization’s credibility and compliance.
In addition, you will manage procurement requirements including annual renewals.
