MidFull TimeEN
Key Responsibilities
1. Customer Due Diligence (CDD) & Onboarding
Oversee and perform Customer Due Diligence (CDD) checks for all new customers onboarded through Income’s majority-owned subsidiaries (e.g. IAFA).
Ensure CDD processes comply with prevailing regulatory requirements (e.g. MAS AML/CFT guidelines) and internal policies.
Review and resolve CDD exceptions, escalations, and follow-ups with representatives and relevant stakeholders.
2. Business Submission & Transaction Review
Review, follow up on, and approve Insurance and Capital Investment Scheme (CIS) transactions submitted by representatives prior to submission to product providers.
Ensure all submissions are complete, accurate, and comply with regulatory, product provider, and internal requirements.
Act as an escalation point for complex or high-risk cases and provide guidance to the team.
3. Reporting & Management Information
Prepare, review, and provide regular business submission and policy issuance reports to Income’s majority-owned subsidiaries (e.g. IAFA).
Ensure reports are accurate, timely, and meet management and regulatory reporting needs.
Identify trends, risks, and operational issues from reports and recommend process improvements.
4. Documentation & Records Management
Manage and maintain all documentation related to business submissions for Income’s majority-owned subsidiaries.
Ensure documentation is properly controlled, up to date, and accessible to representatives as required.
Implement and maintain document management standards, including version control and audit readiness.
5. Training & Representative Support
Plan and deliver induction training for newly appointed representatives, covering business submission processes, documentation standards, and key compliance requirements.
Provide ongoing guidance and support to representatives on submission-related queries and issues.
6. Team Management & Process Improvement
Lead, coach, and develop the Business Submission team to ensure consistent service quality and capability.
Establish and monitor service level standards, turnaround times, and quality controls.
Review existing workflows and implement process improvements to enhance efficiency, accuracy, and customer experience.
Requirements
Qualifications & Experience
Degree or diploma in Business, Finance, Accounting, or a related discipline.
Minimum 3 years of experience in business processing, operations, compliance, or distribution support within the financial services or insurance industry.
Prior team management or supervisory experience preferred.
