Business Process Analyst

The Business Process Analyst is responsible for handling smaller projects related to one department or system with limited scope and complexity. This role involves analyzing, documenting, and improving basic business processes to enhance efficiency and streamline business operations. The analyst will work closely with business stakeholders to refine current business processes, identify opportunities for improvement and ensure solutions align with business needs. 

Business Process Analyst responsibilities and essential job functions include, but are not limited to the following:

• Maintain understanding of the overall assignment objective, the functional process, supporting technology applications, and desired outcomes to ensure alignment and successful project completion.

• Serves as a change agent in encouraging the development of new processes, systems, and people where legacy processes are culturally engrained.

• Lead business process reviews with project stakeholders to identify operational gaps and inefficiencies. 

• Partner with primary stakeholders to document and define current and future business process requirements and help align them with system capabilities. 

• Gather information through various sources in order to create, clarify and maintain detailed business documentation, including business and functional requirements, process maps, flowcharts, and standard operating procedures for system implementations and process improvements. 

• Actively examine and analyze basic existing business processes on a regular cadence to identify inefficiencies, bottlenecks, and areas for improvement. 

• Present and propose clear and actionable recommendations to stakeholders, driving understanding and support for proposed improvements.

• Support User Acceptance Testing (UAT) and work with IT to translate business needs into functional requirements.

• Monitor and measure process performance; execute proactive measures in order to address operational challenges, close the gaps in business and operations, and align internal processes.

• Conduct follow-up meetings with stakeholders to document realized business process improvement benefits and report results.

• Provide support and work closely with senior analysts on larger scale projects; assist with developing project plans, timelines, deliverables, data preparation and analysis, and process documentation.

• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities:

• High School Diploma or GED; A Bachelor's degree in Business, Information Technology, Computer Science or other relevant academic discipline preferred

• 1+ years of relevant experience in business process analysis focusing on process mapping, optimization, improvement and system integration. 

• Experience working in the Logistics industry preferred 

• Experience using Diagramming and Modeling tools; Microsoft Visio preferred

• Experience using Project Management software 

• Experience in understanding, mapping, and solving analytical challenges by utilizing measurable and actionable data insights. 

• Technical minded (in execution) but business focused (in planning)

• Proven aptitude for rapidly mastering new technologies and processes.

• Strong analytical, facilitation, and documentation skills to ensure that business processes are optimized for better customer service and operational efficiency.

• Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with and present to both internal and external business partners.

• Able to comfortably dive into any area of the business or product, understand business needs, and facilitate decisions.

• Ability to handle routine, single solution technical problems.

• Ability to analyze and interpret information provided by business subject matter experts, developers, and key stakeholders.

• Ability to understand technical processes and applications and explain those processes and applications in simple terms to stakeholders, team members, vendors, and internal customers

• Ability to create transparency via detailed and executive reporting.

• Ability to work independently and under minimal direction.

• Ability to multitask and shift focus in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service 

• Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).

• Ability to read, write, and speak English fluently