Key Responsibilities: Recruitment Support
- Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
- Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
- Track and report recruitment progress and escalate bottlenecks when necessary.
Coaching Compliance and Quality Monitoring
- Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
- Review documentation and provide reports on coaching trends and opportunities for improvement.
Engagement Activities
- Actively participate in the planning, organization, and execution of employee engagement activities.
- Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
- Measure and report on engagement metrics and post-event insights.
Pay Disputes Management
- Oversee the pay dispute process from escalation to resolution.
- Work closely with Payroll, HR, and Operations to ensure timely investigation and closure of cases.
- Maintain proper documentation and track all cases for accountability and follow-through.
Creative and Communication Support
- Develop creative materials including graphics, advertisements, newsletters, and presentations for recruitment, engagement, and attrition-related initiatives.
- Create visually engaging content for reports, updates, and internal communications.
Client Visit Management
- Coordinate logistics and act as primary liaison for client visits, ensuring professional representation and smooth execution of all related activities.
Corporate Social Responsibility (CSR)
- Lead the planning, coordination, and execution of CSR activities within L&A.
- Partner with site engagement leads and volunteers to support company-wide CSR goals and initiatives.
Attrition Management
- Conduct exit interviews for resigning employees and document their feedback accurately.
- Analyze exit interview data to identify key trends, patterns, and root causes of attrition.
- Prepare summary reports and recommendations for leadership to support retention strategies and continuous improvement efforts.
Qualifications:
- Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
- Excellent communication, coordination, and presentation skills.
- High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.
Key Competencies:
- Reliability and Accountability – Consistently delivers quality outputs on time with minimal supervision.
- Flexibility and Adaptability – Thrives in a dynamic environment and manages shifting priorities effectively.
- Creativity and Innovation – Produces engaging visual content and fresh ideas to enhance engagement and communication.
- Organization and Planning – Strong ability to manage multiple projects, timelines, and stakeholders.
- Collaboration and Stakeholder Management – Builds productive working relationships across teams and departments.
- Communication and Presentation Skills – Articulates information clearly and confidently in both written and verbal form.
- Composure Under Pressure – Maintains professionalism and focus even under tight deadlines and competing demands.
Key Responsibilities: Recruitment Support
- Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
- Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
- Track and report recruitment progress and escalate bottlenecks when necessary.
Coaching Compliance and Quality Monitoring
- Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
- Review documentation and provide reports on coaching trends and opportunities for improvement.
Engagement Activities
- Actively participate in the planning, organization, and execution of employee engagement activities.
- Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
- Measure and report on engagement metrics and post-event insights.
Pay Disputes Management
- Oversee the pay dispute process from escalation to resolution.
- Work closely with Payroll, HR, and Operations to ensure timely investigation and closure of cases.
- Maintain proper documentation and track all cases for accountability and follow-through.
Creative and Communication Support
- Develop creative materials including graphics, advertisements, newsletters, and presentations for recruitment, engagement, and attrition-related initiatives.
- Create visually engaging content for reports, updates, and internal communications.
Client Visit Management
- Coordinate logistics and act as primary liaison for client visits, ensuring professional representation and smooth execution of all related activities.
Corporate Social Responsibility (CSR)
- Lead the planning, coordination, and execution of CSR activities within L&A.
- Partner with site engagement leads and volunteers to support company-wide CSR goals and initiatives.
Attrition Management
- Conduct exit interviews for resigning employees and document their feedback accurately.
- Analyze exit interview data to identify key trends, patterns, and root causes of attrition.
- Prepare summary reports and recommendations for leadership to support retention strategies and continuous improvement efforts.
Qualifications:
- Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
- Excellent communication, coordination, and presentation skills.
- High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.
Key Competencies:
- Reliability and Accountability – Consistently delivers quality outputs on time with minimal supervision.
- Flexibility and Adaptability – Thrives in a dynamic environment and manages shifting priorities effectively.
- Creativity and Innovation – Produces engaging visual content and fresh ideas to enhance engagement and communication.
- Organization and Planning – Strong ability to manage multiple projects, timelines, and stakeholders.
- Collaboration and Stakeholder Management – Builds productive working relationships across teams and departments.
- Communication and Presentation Skills – Articulates information clearly and confidently in both written and verbal form.
- Composure Under Pressure – Maintains professionalism and focus even under tight deadlines and competing demands.
Eligibility Criteria:
- Open to A1 to A2 band regular employees of EXL.
- Must have no active disciplinary actions.
- Must have maintained at least 95% attendance over the past three (3) months.
