General Information
Job Title
台灣徵才-PNC C&B Manager/Assistant Manager
Market
Taiwan
Brand
JRGTW Shared Functions
Department
People and Culture (PNC)
Job Requsition Published Date
14-May-2026
Job Information
Job Responsibilities:
JOB DESCRIPTION
JOB TITLE: C&B AM/ Manager
REPORTS TO: HR Director
NUMBER OF SUPERVISION: 8
JOB PURPOSE
Responsible for overall HR C&B functions, including develop, review, and implement HR policies and procedures develop the strategies of reward mechanism, ensure legal compliance. And develop and manage HR Information system
Key Responsibilities AND % OF TIME SPENT ON EACH
20% Compensation Strategy & Workforce Cost Management
- Lead annual compensation cycles including salary review, bonus planning, promotion adjustments, and workforce cost budgeting.
- Design and maintain scalable salary structures and grading frameworks suitable for restaurant frontline, shift leaders, and corporate roles.
- Develop incentive and variable pay programs aligned with restaurant KPIs (e.g., sales, productivity, attendance, service quality).
- Conduct market benchmarking for QSR and hospitality talent segments to ensure external competitiveness and internal equity.
- Partner with Operations and Finance to manage total labor cost, headcount planning, and productivity analysis across restaurant network.
- Support compensation decisions for hiring, retention, internal transfer, and critical talent cases.
15% Benefits Design & Administration
- Manage and evolve employee benefits programs including insurance, leave policies, wellness programs, and recognition schemes.
- Ensure benefits offerings are competitive and appropriate for a large frontline workforce with high PT/FT mix.
- Manage vendor relationships (insurance, benefits providers) and oversee renewals, utilization, and cost control.
- Drive clear communication and employee education on compensation and benefits programs across restaurant teams.
20% Payroll, Attendance & Workforce Governance
- Oversee payroll governance across a highly complex workforce structure including:
- Full-time employees
- Part-time / hourly employees
- Shift-based restaurant teams
- Cross-restaurant support assignments
- Ensure accurate and compliant payroll processing covering overtime, shift differentials, allowances, and variable attendance patterns.
- Ensure compliance with Taiwan labor regulations including labor insurance, labor pension, taxation, working hours, and overtime rules.
- Partner with Operations to govern attendance, scheduling, leave, and labor compliance practices across restaurants.
- Support audits, labor inspections, and internal compliance reviews.
- Identify payroll and workforce process risks and drive continuous improvement.
15% HRIS & HR Digital Transformation
- Act as key HR owner for HRIS design, implementation, and continuous enhancement.
- Partner with IT, vendors, and business stakeholders to optimize HR systems supporting:
- Attendance & time tracking
- Shift scheduling integration
- Payroll calculation and interfaces
- Employee lifecycle management
- Leave and absence management
- Drive automation and standardization across 500+ restaurant locations.
- Build and maintain HR dashboards and workforce analytics for business and operational decision-making.
- Ensure data accuracy, system integrity, and scalable HR process design.
10% Policy, Compliance & Governance
- Develop and maintain compensation, benefits, payroll, attendance, and labor compliance policies and SOPs.
- Ensure alignment with Taiwan labor laws and internal governance standards.
- Provide practical guidance to restaurant and operations leaders on workforce compliance and labor practices.
- Monitor regulatory changes and implement required policy/system updates.
20% Team Management
- Manage the C&B team, particularly with regard to performance management and team members development
- Promote a customer focused and team-based culture
- Ensure team operate professionally
Requirements:
Qualifications/ Competence Requirements
• Bachelor’s degree in Human Resources, Business, Finance, or related field.
• 6–10+ years of experience in Compensation & Benefits, HR Operations, Payroll, or HRIS roles.
• Experience in QSR, F&B, hospitality, retail, or other large frontline workforce environments strongly preferred.
• Strong understanding of Taiwan labor law, payroll regulations, labor insurance, and labor pension systems.
• Proven experience handling complex FT/PT workforce structures, shift scheduling, and hourly pay systems.
• Hands-on HRIS experience (implementation, optimization, or transformation projects strongly preferred).
• Strong Excel and data analysis skills with ability to build workforce insights and reports.
• High attention to detail with strong process discipline and problem-solving ability.
• Strong stakeholder management skills across operations-heavy environments.
• Fluent in Mandarin; good English communication skills is a plus.
