Senior Business Intelligence Analyst (Workforce Management)

Support Fraud Operations’ workforce decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze workload, capacity, and staffing challenges using business intelligence tools that incorporate data from internal and external sources. Can lead discussions with operational leaders to evaluate and determine business needs and objectives to make recommendations that enable data driven decision. Demonstrate advanced skill and proficiency with analytical procedures and workforce forecasting techniques.

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations to support staffing decisions
• Produce and manage actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Use data and analytics to improve processes and provide forecasts of potential costs, risks, and  value of new business initiatives
• Communicate findings and insight to leaders and stakeholders and provide business strategy recommendations for optimizing business performance
• Provide reporting solutions and respond to ad-hoc report requests within the business area
• Create specifications for reports and analysis based on business needs and required or available data elements
• Build working relationships with team members and earn the trust and support of operational leaders
• Lead small projects and initiatives

• Advanced workforce management expertise, including forecasting, capacity modeling, and long-range staffing projections within complex operational environments
• Strong analytical and quantitative skills with demonstrated experience applying statistical methods, forecasting models, and trend analysis to drive business decisions
• Bachelor's Degree in Business Administration, Statistics, or related field
• 5+ years of experience in data analysis and reporting
• Advanced proficiency in SQL and Python, with experience developing dashboards and reporting solutions in Power BI or similar tools
• Strong executive communication and presentation skills, with experience delivering data-driven insights to senior leadership
• Complete knowledge and understanding of business area/specialization
• Advanced skill using business intelligence applications and/or cloud services
• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
• Advanced skill in complex data manipulation across multiple tables
• Effective data integration,  normalization, and validation skills
• Skill communicating data analysis and visualizations to nontechnical and senior audiences
• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
   

Desired Qualifications

• Background in fraud operations, financial services, or similarly complex, high-variability operational environments 
  
   

Additional Information

Hours: 

• Monday - Friday, 8:00AM - 4:30PM

Location: 

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.