Relationship Manager, Small Segment -WA

Job Responsibilities 

• Grow revenue from an SME portfolio by delivering excellent service and deepening client relationships.
• Identify and onboard new SME borrowing clients, conducting credit and financial analysis in line with bank policies.
• Minimize portfolio dormancy and customer attrition while maintaining strong engagement.
• Monitor credit facilities to ensure compliance with approved terms and manage risks within acceptable levels.
• Serve as the primary point of contact for clients, building and sustaining strong relationships.
• Drive cross-selling initiatives to increase product penetration per customer.
• Maintain asset quality and keep non-performing loans within acceptable thresholds.
• Collaborate with internal stakeholders to support the bank’s overall strategy.
• Ensure adherence to service standards, policies, and regulatory requirements.
• Provide advisory support to clients on credit-related matters.
• Contribute to product development for SME banking offerings.

• Ensure full compliance with KYC, AML/CFT, and sanctions requirements, including reporting suspicious activities and completing mandatory training.

   

Candidate Profile  

• Minimum of a first degree.
• Experience in banking or financial services, preferably within the SME segment.
• Strong financial analysis and credit risk assessment skills.
• Proven sales and relationship management track record.
• Good understanding of SME market dynamics, economic trends, and competitor activity.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management abilities.
• Proficiency in PC applications and sound knowledge of banking products and practices.
• Demonstrated supervisory capability.