UNSW
Lead Solution Architect - ServiceNow - Business Optimisation Strategy (BOS)
🇦🇺Sydney, New South Wales, Australia21 hours ago
SeniorFull TimeEN
About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
About the Role
The Business Optimisation Strategy (BOS) is a landmark investment to modernise UNSW’s enterprise platforms and transform service delivery across HR, Finance and IT through the implementation of the ServiceNow and Oracle SaaS platforms.
By simplifying processes, improving data foundations, and enabling intelligent automation, BOS supports UNSW’s Progress for All strategy — returning valuable time to staff for teaching, research, and student impact.
As BOS mobilises, we are seeking an experienced Lead Solution Architect to lead the end-to-end architecture and solution design for a large-scale, AI-enabled ServiceNow implementation.
This role will play a pivotal part in shaping the future digital employee experience at UNSW Sydney through workflow automation, generative AI, virtual agents, knowledge management, and enterprise-wide service integration.
This is a high-impact leadership opportunity combining enterprise architecture, platform strategy, stakeholder engagement, and large-scale transformation delivery.
You will serve as the technical architecture lead for the program — translating business priorities into scalable, secure, and future-ready ServiceNow solutions. You will establish architecture governance and best-practice delivery standards while partnering closely with the System Integration partner and cross-functional UNSW teams across IT, Security, HR, Finance, and Enterprise Applications to ensure successful implementation with minimal business disruption.
Responsibilities
What you'll bring
Required:
Desirable:
For further information on the role & responsibilities, please refer to the Position Description
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description) before Sunday 31 May by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
