Platinum Customer Service Officer - Northcote - Hybrid Hours

The Opportunity

When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities, and government agencies. The platinum centre at Cleanaway supports our national accounts and an entire portfolio of our largest customers. Responsibilities will include:

• Customer relationship management through the use of a combination of practices and strategies to ensure improved relationships, retention, contractual obligations and sales growth is achieved;
• Management of customer service requests in the Cleanaway Sales Force (CRM) system;
• Ensure first call resolution best practice is achieved to ensure efficiency and customer satisfaction;
• Administer process pricing queries and escalate for compliance and approval;
• Investigate, log, and resolve customer complaints to ensure positive resolution and improved service; and
• Monitor and record activities from inbound calls, outbound calls and emails.

About you

Are you a Customer Service professional who loves to be busy and enjoys a challenge? Would you like to work within a busy and high performing Platinum Service Team and work alongside a highly experienced customer service team providing a superior level of service? Your experience will include:

• Previous experience within a customer service or sales position;
• Proven ability to effectively manage complaints and successfully resolve customer matters;
• Effective communication and negotiation skills;
• Ability to remain calm under pressure;
• Experience in Salesforce CRM (desirable but not mandatory); and
• Intermediate level of Excel experience.

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

 

Why join Cleanaway?

• Competitive Salary
• Learning and development opportunities
• Scope for growth within the business
• Support from a strong network
• Flexible work arrangements
• Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

 

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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