Floating Support Coordinator

Location: 1 Victor Street, Manchester, M40 7PN
Working Hours: 37
Contract Type: Permanent
Salary: £25,877.80 - £34,240

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role:

Our Floating Support Service provides flexible, person-centred support to individuals experiencing homelessness and challenges related to drug and alcohol misuse.

We work across community settings, supported accommodation, and outreach services to empower people to improve their wellbeing, sustain accommodation, reduce harm, and move towards greater independence.

The service supports adults with a range of complex and multiple needs, including substance misuse, mental health challenges, offending behaviour, and social isolation.

Our approach is recovery-focused, trauma-informed, and centred around building positive, trusting relationships that promote long-term stability and resilience.

What You’ll Do:

As a Floating Support Coordinator, you’ll play a key role in supporting individuals to:

• Maintain and sustain their accommodation and reduce the risk of homelessness.
• Develop independent living skills, confidence, and personal resilience.
• Access housing, benefits, healthcare, treatment services, education, training, and employment opportunities.
• Improve wellbeing through tailored support planning and practical assistance.
• Reduce harm and engage positively with recovery-focused services relating to drug and alcohol use.
• Build positive routines and strengthen connections within their local community.

You’ll provide flexible support through home visits, outreach work, welfare checks, and partnership working with a range of external agencies.

You’ll work both independently and as part of a supportive team, ensuring individuals receive compassionate, person-centred support that reflects their unique needs and goals.

To Succeed in This Role, You’ll Need:

We are looking for someone who is compassionate, motivated, and committed to supporting individuals with complex needs to achieve positive outcomes.

You’ll ideally have:

• Experience working with individuals affected by homelessness, substance misuse, mental health challenges, or social exclusion.
• An understanding of safeguarding, risk management, and recovery-focused support approaches.
• The ability to build positive professional relationships and maintain appropriate boundaries.
• Strong communication, organisational, and record-keeping skills.
• Confidence working independently in community and outreach-based settings, as well as collaboratively within a wider team.
• A flexible and proactive approach to supporting individuals with varying levels of need.
• A full UK driving licence and access to a vehicle are essential, as the role involves travelling across the community to carry out home visits, outreach work, and appointments with service users.

Experience in support work or housing-related services is desirable, although we welcome applicants with transferable skills, relevant lived experience, and a genuine passion for helping others make positive changes in their lives.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: