From £28,032EntryPart Time
Job Title: Floating Support Worker
Contract Type: Permanent
Salary: £28,031.56 Per Annum pro-rata
Working Hours: 30 Hours per week
Working Pattern: Monday - Friday between the hours of 9am and 5pm
Location: Engage Leeds, Leeds
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Floating Support Worker
Are you passionate about helping people maintain their homes and improve their wellbeing? Riverside is recruiting a compassionate Floating Support Worker to join our Engage Leeds service in Leeds.
Engage Leeds is a city-wide, Leeds City Council–commissioned service supporting people aged 18+ who are experiencing housing difficulties and additional support needs. We work across all housing tenures, providing a visiting support to individuals in their homes and local communities.
In this role, you will:
• Support people at risk of homelessness to sustain their accommodation
• Provide personalised, housing-related support using trauma-informed and psychologically informed approaches
• Manage a caseload and work closely with partners and colleagues to deliver high-quality support
• Help individuals access health services, employment, education, and training
• Support people who may be in temporary accommodation to become tenancy-ready and achieve successful move-on.
Our work focuses on preventing homelessness, sustaining tenancies, and supporting community integration to reduce isolation and improve quality of life.
If you are motivated, empathetic, and committed to empowering people to achieve independence, we’d love to hear from you.
About you
We are looking for someone with:
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• An understanding of the current UK Benefit System and working knowledge of Universal Credit
• Team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 25 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
Support Customers
Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by:
• Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
• Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop independent living skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Supporting customers who may be living in temporary accommodation to be ‘tenancy ready’ enabling successful move on and tenancy sustainment.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to maintain financial independence through budgeting plans and maximising income.
• Assisting customers with sign-posting for specific debt advice, financial statements and negotiating with third parties where necessary.
• Supporting and monitoring customers’ healthcare needs, proactively encouraging ap-propriate contact with healthcare professionals.
• Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
• Recording and updating clear, factual and accurate strengths-based customer information on the local or appropriate digital platform.
Service Delivery:
• Facilitate the referral process into the service and assess potential new customers.
• Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homelessness too set up and maintain a tenancy either virtual or face to face support.
• Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
• Provide initial tenancy related support, advice and assistance directly to tenants as required, to prevent escalation of issues and sustain the tenancy.
• Advise and advocate on behalf of the customers.
• Develop and maintain local partnerships to provide a holistic range of support for customers, liaising with them to facilitate access to support.
• Record and update clear, factual, accurate, strengths based customer and statistical information on the local or appropriate digital platform.
Other Information
You will be required to:
• Work flexible hours to meet customer and business needs, which may not include normal office hours.
• Travel to customers’ homes within an identified geographical area.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within River-side’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
• Deliver your role in line with the Riverside company values – “Our Riverside Way”.
• Participate in team meetings, regular supervisions and reflective practice sessions.
• Undertake regular training and take responsibility for your own continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Knowledge, Skills and Experience
Essential Experience & Knowledge
• Experience of working in a housing, support, or community-based environment
• Understanding of the challenges faced by people with housing-related support needs, including risk of homelessness
• Experience delivering personalised, customer‑focused support services
Skills & Abilities
• Excellent listening, communication, and problem‑solving skills
• Ability to work effectively on own initiative and manage a caseload
• Confident working under pressure and responding flexibly to changing priorities
• Ability to build positive relationships with customers, colleagues, and partner organisations
• Strong organisational skills and ability to maintain accurate records
Values & Behaviours
• Commitment to delivering high-quality, responsive, and accountable support
• Empathetic and respectful approach that promotes dignity, self‑esteem, and independence
• Commitment to empowering people, building resilience, and supporting positive change
• Ability to work collaboratively within a team and across partner agencies
Desirable
• Experience using trauma‑informed and psychologically informed approaches
• Knowledge of local services and partnership working within Leeds
• Experience supporting people with complex needs such as mental health, substance use, or multiple support needs
Our Values and Behaviours
Creating an Inclusive Environment
