Senior Product Manager, Client Experience (FIN/SWE/NOR/GER/UK/FRA)

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. 

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 
For more information, visit http://www.m-files.com/

Summary of the role:

We are looking for a strategic and user-obsessed Senior Product Manager, Client Experience to lead the next chapter of the M-Files client experience across desktop and web. You own the user experience in the classic and new clients, ensuring our customers experience a step-change in usability, performance, and modern look and feel.

This is a high-impact role at the heart of how knowledge workers interact with M-Files every day. You will partner closely with engineering, design, customer success, and go-to-market teams to deliver unified client experience that delights existing customers and accelerates adoption among new ones. You will lead the M-Files client experiences during a senior PM colleague's parental leave this summer and continue as a senior PM in the client area when she returns.

What you will do:

• Own the end-to-end product strategy and roadmap for the new M-Files client experience on desktop and web, from discovery through general availability and broad adoption.
• Define, prioritize, and track parity gaps between legacy clients and the new client UI, so customers can confidently migrate without losing functionality.
• Translate customer pain points, support data, telemetry, and market trends into a prioritized backlog with clear problem statements and acceptance criteria.
• Partner with UX and design to ensure the new client UI sets a new bar for usability, accessibility, and consistency across desktop and web.
• Collaborate with engineering on architectural decisions that affect performance, scalability, and cross-platform consistency.
• Define and monitor success metrics for the new client (adoption, migration rate, task completion, user satisfaction, support deflection) and iterate based on evidence.
• Evangelize the new client experience internally and externally through enablement sessions, customer briefings, webinars, and conference talks.
• Coordinate with adjacent product areas (including AI-powered capabilities) so that the client UI is the natural surface where M-Files value is delivered to users.

Requirements

Who you are/Qualifications and Skills:

• 7+ years of product management experience in enterprise B2B SaaS, including significant work on user-facing desktop and/or web applications and AI features that enhance user workflows.
• Demonstrated track record of shipping and scaling client applications, including UI/UX modernization, platform migrations, or major version transitions.
• Strong product sense for productivity software: you can tell the difference between a feature that ships and a feature that gets used.
• Experience defining and tracking adoption, engagement, and satisfaction metrics, and using them to drive product decisions.
• Excellent communication and storytelling skills in English, with the ability to align engineering, design, and go-to-market stakeholders across countries and time zones.
• Ability to balance strategic vision with hands-on execution in a fast-moving environment.
• Based in Europe and able to collaborate effectively with teams across the EU and North America.
• You can work from any M‑Files location in Europe, including the UK, Germany, France, Finland, Sweden, or Norway.

Benefits

What We Offer:

• International team of top performers
• Inclusive and dynamic culture (virtual and in-person)
• Opportunity to contribute to our success and growth globally
• Flexible work/life balance
• Competitive compensation and benefits package
  

Does this sound exciting to you?
Please send us your application together with your CV and salary request as soon as possible, but not later than May 31st, 2026. 
The position will be filled as soon as we find the right candidate, and we are reviewing applications on an ongoing basis.

Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.
Please note that we are unable to offer relocation support for this position.
Applicants must already hold valid residency and work authorization in one of our European locations (GER, FIN, SWE, NOR, UK or FRA).