Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.
We are seeking a dedicated Account Lead, Digital Partners to join our team and lead digital transformation across new and existing partnerships. This role gives you the chance to build a new digital distribution pipeline and improve our digital presence with current customers. As a strategic leader, you will be responsible for digital performance and compliance across specific digital partners. You will ensure smooth execution and successful delivery of our digital transformation strategies.
This role can be based in Melbourne or Sydney.
What You’ll Do | Your day to day will consist of:
- Developing and driving digital sales from traditional partners.
- Assuming responsibility for business, contractual, and commercial aspects of third-party relationships with both new and current digital partners.
- Crafting and accomplishing a partnership strategy to digitize the customer experience across existing mass market partners, including Blackhawk Network, Affiliate Partners, and online Marketplace Partners.
- Guiding Partner Channels Digital Sales in line with key initiatives, using reliable performance and compliance metrics and benchmarking.
- Reviewing and evolving Partner Channels sales operations and order fulfilment capabilities to ensure alignment with digital sales operation and platform strategy.
- Managing governance for the implementation of key recommendations and ensuring compliance with Optus’ or equivalent experience and regulatory policies across all digital partners and 3rd party agents.
- Driving sales conversion and achieving AOP across all major product lines.
- Acting as the conduit between vendor and Optus technical teams.
- Coordinating OPEX & Capex budget utilization and direct ownership of commissions budget within the digital remit.
- Working collaboratively with key collaborators across the Partner Channels team and cross-functionally to enable the Digital Partners strategy to execution.
- Owning the customer P&L and commission plans both internally and externally.
- Ensuring a positive customer experience and delivering outstanding NPS.
What You Bring | What makes you perfect for the role?
- Proven experience in digital transformation and digital sales.
- Strong business, contractual, and commercial competence.
- Outstanding ability to develop and implement partnership strategies.
- Strong leadership and collaborator management skills.
- Excellent data analysis and performance benchmarking capabilities.
- Experience in managing budgets and financial performance.
- Strong communication skills and the ability to influence and inspire change.
The good stuff…. | What’s in it for you?
- Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
- Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
