Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
The Level 2 Support Team Member will provide advanced technical support for payment applications and SWIFT infrastructure. This role ensures smooth operations, timely resolution of incidents, and compliance with security and regulatory standards. The position requires strong troubleshooting skills, SWIFT expertise, and collaboration with cross-functional teams.
Responsibilities
Key Responsibilities
- SWIFT Application Support
- Manage and maintain SWIFT components (SAA, SAG, SNL, SWP, HSM, Alliance Connect).
- Perform installations, upgrades, patching, and configuration changes.
- Ensure compliance with SWIFT CSP and SIP guidelines.
- Payment Application Support (XMH)
- Handle L2 tickets, perform root cause analysis, and provide permanent fixes.
- Monitor production environments, perform health checks, and support releases.
- Troubleshoot secure communication channels (SFTP, IBM MQ, Kafka).
- Handle the new client onboarding Projects
- Incident & Problem Management
- Participate in Severe-1 calls and provide RCA reports.
- Collaborate with L1 and development teams for issue resolution.
- Maintain documentation and knowledge base for recurring issues.
- Technical Operations
- Execute database queries (Postgres, MongoDB) for analysis.
- Support UAT and production deployments.
- Identify automation opportunities for operational efficiency.
Manage Swift mandatory and Security releases.
Required Skills
- Strong knowledge of SWIFT message formats (MT103, MT202, MT9xx) and ISO20022.
- Expertise in SWIFTNet, FileAct, and secure communication protocols.
- Hands-on experience with IBM MQ, Kafka, and Linux administration.
- Familiarity with sanctions screening tools (e.g., FircoSoft).
- Good understanding of ITIL processes for incident and change management.
Qualifications
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3–4 years of experience in Level 2 support within banking or financial services.
- Certifications in SWIFT or ITIL are a plus.
