Overview
We’re seeking a self-driven individual to join our MENA Sales team in a Leadership role. The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. Reporting to ROW Sales Director, you will be primarily responsible for assisting account applicants and following up with generated leads to drive new business. You will become a subject matter expert of FOREX.com’s products and services to present needs-based solutions. You must feel comfortable making outbound calls, taking inbound calls and be a key contributor to the team when liaising with general enquiries. As a Team-Lead, you will have seniority within the ROW Sales group, there is an expectation that you will develop the team and be an ongoing point of contact.
Responsibilities
Key Responsibilities
- Facilitate the opening of new accounts for potential clients who have already indicated an interest in our platform
- Contact business generated leads
- Provide support for existing customers
- Educate new and experienced traders about the benefits of trading FX and CFD markets using FOREX.com’s platforms
- Handle incoming sales inquiries and client issues via phone, email, and live interactive chats
- Manage and track prospects, leads, and accounts through Salesforce.com
- Learn customer needs and be able to adapt sales pitch accordingly
- Take a Senior role within the Sales group, utilising your skills and experience to further develop the team
- Report on both regional and team performances, to ensure KPIs are met
Qualifications
Knowledge and Experience
- College graduate with customer service and/or sales experience, especially within a brokerage or financial services environment
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Strong attention to detail and a “service” oriented mindset
- Professional and friendly attitude
- Must be able to thrive in a fast-paced and constantly evolving work environment
- Persuasive phone presence to overcome objections
- Previous phone calling experience a plus
- Fluent in English and Arabic
