Contact Centre Coordinator

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Join our Australian Steel Markets business in our BlueScope Steel Direct team as an Contact Centre Representative based in Port Kembla, NSW. This is a 12-month fixed-term opportunity with hybrid flexibility, where you'll work four days in the office and one day from home.

Working within a supportive and customer experience focused team. You'll gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge and experience with an iconic Australian company.

What Will You Do?

Utilising your knowledge and understanding of the building and construction industry, in conjunction with your awareness of steel products and installation methods, you'll be the first point of contact for consumers, trades and professionals. You will:

• respond to enquiries and provide product and technical information about our premium brands and products or link them to the internal teams to address their concerns
• build relationships with internal stakeholders by identifying key players, investing time, communicating regularly, demonstrating integrity, and fostering positive connections
• provide insights to our internal sales, marketing, technical and innovation teams
• identify improvements with our systems and processes, assisting with implementing changes 
• participate in improvement initiatives that support customer experience, employee experience and efficient operations

More About You

As a customer experience professional you will have a growth mindset, always looking to improve processes and experiences. Solution oriented, you will focus on finding answers and resolving problems, with a willingness to assist. You'll also bring: 

• exceptional customer experience in a similar role delivering high value responses in a timely manner
• effective communication skills and will go the extra mile to seek solutions for all types of enquiries
• an understanding of the building and construction industry including steel products
• ability to multitask between phone, email and website enquiries
• excellent written and verbal communication skills 
• excellent attention to detail with the ability to resolve issues and identify solutions
• high level of computer competency and ability to learn our IT systems quickly including Salesforce, and Microsoft Office
• a thirst for learning and taking on new challenges and initiatives 

What We Offer

• supporting balance with hybrid working (four days in the office and one day from home)
• grow your skills and advance your career with training and development opportunities, including access to our online learning platform
• enjoy exclusive savings from travel and the latest technology, to health insurance and everyday essentials
• Employee Assistance Program (EAP) including access to confidential support, resources, and exclusive offers for employees and their immediate families 
• save with Fitness Passport, giving you discounted access to gyms, pools, and fitness centres across Australia

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.