Associate, Merchant Enablement

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Operations team drives and grows Grab's business in Singapore, developing strategies and capabilities that create value for our community.

Within this team, the Merchant Operations team represents the voice of our merchant-partners, focusing on improving their experience and success while delivering a seamless journey for both merchants and consumers.

We work closely with teams across Deliveries, GrabFin, OmniCommerce, as well as Product, Finance, and Legal, to operationalise key initiatives, embed local insights, and optimise platform experiences while supporting business growth.

Get to Know the Role

The Merchant Enablement Associate focuses on supporting merchants after their launch on Grab, helping them deepen platform adoption, optimise operations, and unlock sustained growth opportunities.

You will work with merchants and other teams to ensure merchant needs are addressed and that merchants can utilise Grab's platform features and operational tools. You will also identify merchant pain points, improve enablement resources, and contribute to plans that enhance merchant experience and platform performance.

By strengthening post-onboarding support, you will help improve merchant engagement, operational performance, and the platform experience.

Responsibilities:

• Lead local execution of product launches, experiments, and initiatives, ensuring merchants are operationally prepared and adoption targets are achieved.
• Shape platform improvements by providing merchant insights on features such as AI Chatbot, Help Centre, self-serve marketing, and performance insights tools.
• Drive post-onboarding merchant enablement programmes that increase adoption of Grab's platform tools and capabilities.
• Develop programmes and guidance to help merchants adopt best practices, improve operations, and unlock growth opportunities on Grab.
• Monitor merchant performance and operational signals to identify growth opportunities and areas for operational improvement.
• Surface merchant insights and systemic pain points, partnering with other teams to improve platform capabilities and merchant experience.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in a related field
• Minimum 3 years of experience in operations, analytics, or project/program management
• Ability to evaluate complex situations and develop practical solutions.
• Experience managing projects through structured planning followed by execution.
• Comfortable operating in environments with evolving priorities.
• Passionate about continuous improvement.
• Collaborative mindset and communication to work with different teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique