About AppsFlyer
At AppsFlyer, we believe every challenge is an invitation to innovate. As a global leader in mobile measurement and marketing analytics, we empower marketers to make smarter decisions through data. With 25 offices around the world, we are united by curiosity, collaboration, and a shared passion for helping our customers succeed.
About the Role
We are seeking a Customer Success Manager to join our Korea team in a full-time, fixed-term contract capacity as maternity leave cover, currently expected to run until November 2026.
This role supports a portfolio of Mid-market to Enterprise customers across a variety of industries. You will help customers maximize the value of the AppsFlyer platform, align product usage with their business goals, and drive meaningful outcomes through strong relationship management and proactive engagement.
You will play an important role in maintaining customer relationships, enabling product adoption, supporting business continuity, and ensuring customer success during the coverage period.
What You’ll Do
- Serve as the primary point of contact for a portfolio of customers, managing key post-sales activities across onboarding, adoption, renewal preparation, and ongoing engagement.
- Collaborate closely with Account Managers and customer stakeholders to define clear success plans and help drive execution.
- Lead or support periodic Executive Business Reviews (EBRs) with customer stakeholders to review business outcomes, product adoption, and priorities.
- Deliver tailored training sessions, product demos, and webinars to drive adoption and engagement across customer teams.
- Analyze customer usage data, key success metrics, and platform performance to surface insights and identify areas for optimization.
- Act as the customer’s internal advocate by translating feedback into actionable insights for Product, R&D, and Support teams.
- Identify customer needs and potential expansion signals, and collaborate with Account Managers to align them with relevant AppsFlyer offerings.
- Collaborate cross-functionally with global teams including Sales, Solutions Architects, Product, and Technical Support.
What You Bring
- 3+ years of experience in Customer Success, Account Management, or related client-facing roles within SaaS, AdTech, MarTech, or digital technology.
- Experience managing Mid-market or Enterprise customers is preferred.
- Professional fluency in Korean and English, both written and spoken, with the ability to manage customer communications in Korean.
- Strong communication and presentation skills, with the ability to explain complex topics clearly and connect product value to customer business goals.
- A proactive, solutions-oriented mindset with the ability to independently manage priorities, timelines, and customer relationships.
- Technical aptitude with an ability to engage in discussions around APIs, SDKs, deep linking, and data integration.
- High degree of self-discipline, accountability, and attention to detail in a fast-paced environment.
- Excellent collaboration skills and experience working with cross-functional, multicultural teams.
Nice to Have
- Knowledge of mobile marketing, performance measurement, app analytics, digital advertising, mobile attribution, or MMPs.
- Familiarity with SDK implementation, deep linking, APIs, or marketing data integrations.
- Experience using data and customer insights to identify adoption opportunities, risks, or areas for optimization.
Curiosity and willingness to learn about the mobile marketing ecosystem and AppsFlyer’s products.
Why Join Us?
At AppsFlyer, you’ll join a team that’s globally connected, values curiosity, and believes in making an impact beyond titles.
As a Customer Success Manager, you’ll work alongside some of the best minds in MarTech, gain exposure to industry-leading clients, and play a key role in shaping digital transformation journeys across Vietnam’s most innovative businesses.
AppsFlyer fosters a culture where learning, innovation, and personal development are actively supported. Your contributions during this time will be both visible and meaningful—not just to our internal teams, but to the customers whose success you’ll help drive.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment. We encourage all qualified candidates to apply—even if you don’t meet every requirement listed.
