Operations Specialist

<gh-intro>
  <text>We're looking for a Bolt Market Operations Specialist who will be responsible for ensuring strong store operations in 1 or 2 stores while also driving improvements across multiple stores and markets.</text>
</gh-intro>

<gh-about-us>
  <title>About us</title>
  <text>
    With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

    We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

    Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
  </text>
</gh-about-us>

<gh-role-detail>
  <title>About the role</title>
  <text>This role builds on operational coordination by adding project ownership, cross-store impact, and continuous improvement responsibilities. The Specialist is expected to go beyond execution and actively identify and implement changes that improve performance, efficiency, and scalability.
  </text>
</gh-role-detail>

<gh-responsibilities>
  <title>Main tasks and responsibilities:</title>
  <bulletpoints>

• <point>Ensure store operations follow SOPs, including picking & packing, goods acceptance, returns, expiry checks, and inventory counts.</point>
• <point>Maintain compliance with Food Safety and Health & Safety standards, conduct regular audits, and proactively identify areas for operational improvement across stores.</point>
• <point>Support the training and onboarding of store staff, provide guidance and performance feedback to picker teams, help resolve operational challenges, and maintain a safe, clean, and organized working environment.</point>
• <point>Plan shifts according to operational needs and budget requirements, ensure smooth day-to-day operations, support pickers during shifts when needed, and handle urgent operational matters proactively.</point>
• <point>Approve supplier invoices, manage product returns, coordinate with suppliers and store teams to resolve issues, request credit notes when necessary, and follow up on open operational topics to ensure timely resolution.</point>
• <point>Act as the main operational point of contact between stores and cross-functional teams, including Supply Chain, Commercial, and other Bolt stakeholders, ensuring smooth communication and collaboration on daily operational matters.</point
• <point>Own and lead operational improvement initiatives impacting multiple stores or markets, including scheduling optimization, picker productivity, inventory processes, and store efficiency.</point>
• <point>Use data to identify performance gaps, propose actionable solutions, implement scalable improvements, and track measurable results.</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>
  <title>About you:</title>
  <bulletpoints>

• <point>Previous experience in retail, warehouse, store operations, or other hands-on operational environments, with exposure to fast-paced day-to-day operations.</point>
• <point>Experience coordinating shifts, leading daily operations, and supporting or managing teams in an operational setting.</point>
• <point>Strong understanding of store operations processes, including picking, stock handling, inventory management, and operational compliance standards.</point>
• <point>Highly organized with a strong sense of ownership, able to manage multiple priorities, meet deadlines, and proactively solve operational challenges.</point>
• <point>Strong analytical and communication skills, with the ability to interpret and present data, collaborate effectively with cross-functional teams, and communicate clearly in English, both written and spoken.</point>
• <point>Flexible and adaptable, with availability to work across different stores based on business needs and support occasional operational urgencies when required.</point>

  </bulletpoints>
  <text>
    Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
  </text>
</gh-requirements>

<gh-perks>
  <title>Why you’ll love it here:</title>
  <bulletpoints>

• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
    </bulletpoints>
    <text>*Some perks may differ depending on your location and role.</text>
  </gh-perks>

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