At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
WorkWave is seeking a motivated, detail oriented, and empathetic Collections Specialist to join our team of finance professionals. Our mission is to make every client a raving fan, and we need energetic team members dedicated to that goal.
WHAT YOU'LL DO:
- Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
- Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
- Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
- Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
- Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
- Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
- Maintain accurate documentation of customer interactions, payment commitments, and account status updates
- Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
- Assist with month-end activities and reporting related to collections and accounts receivable
- Provide professional and customer-focused communication while driving timely payment resolution
- Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately
WHAT YOU'LL BRING:
- Experience in full-cycle collections and accounts receivable required
- Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
- Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
- Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
- Strong Excel and reporting skills, including the ability to analyze large sets of financial data
- Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations
- Highly organized and extremely detail oriented with strong follow-through skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Ability to collaborate cross-functionally and build relationships across departments
- Strong problem-solving and critical-thinking abilities
- Consistently delivers results with integrity, professionalism, accountability, and sound judgment
- Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
- Self-motivated with the ability to work independently while also contributing positively to a team environment
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND...
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! 
