We are seeking a detail-oriented and customer-focused Collections & Accounting Associate to join a growing operations-driven organization supporting the industrial manufacturing sector. This role is ideal for someone who enjoys balancing collections, customer service, and accounting support in a fast-paced environment.
Responsibilities:
• Make 40–60 outbound calls daily regarding outstanding invoices and payment status • Assist customers with payments, invoice copies, ACH/wire information, and account resolution • Document collections activity and maintain accurate customer records • Resolve customer concerns related to service, shipping, warranty, and billing issues • Support credit requests, RMAs, and customer account servicing • Cross-train within accounting functions including invoicing, AP processing, and payment processing
Qualifications:
• Previous collections, AR, customer service, or accounting support experience • Strong communication and relationship-building skills • Comfortable making high-volume outbound calls • Ability to handle customer objections professionally and confidently • Detail-oriented with strong organizational skills • Team player with a positive and professional attitude#GHJSS #LI-LM1
