Engineering Manager, Fulfillment

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Team

Our engineering team is made up of people from varied industries, including engineers who built and scaled large, well known organizations. We build modern software with modern techniques like TDD, continuous delivery, DevOps, and service-oriented architecture. Cross-functional partnerships are deeply meaningful to us and are how we’ve built up immense trust with the people running the business. We focus on high-value products that solve clearly identified problems and are designed in a sustainable way so that value continues to deliver in the long term. In fact, some of our proudest moments come from solving business problems without writing a line of code. 

About the Role

We are seeking a skilled and visionary Fulfillment Engineering Manager to lead a team of talented engineers in revolutionizing our fulfillment systems. This role involves driving innovation and transformation across core areas, including Order Management (OMS), Inventory Management, Warehouse Management (WMS), and Transportation Management Systems (TMS). In this role, you will oversee the development, support, and optimization of solutions that streamline fulfillment operations, enhance the fulfillment experience, and deliver measurable business impact. This position requires a blend of technical expertise, team leadership, and strategic planning. You will work closely with cross-functional teams, including operations, product, and algorithms, to design and implement scalable systems that meet the demands of a rapidly evolving business landscape.

We are a distributed team that collaborates across 4 time-zones and we love building relationships that enable everyone to learn & ask questions. With a strong focus on growth and personal development, Stitch Fix is the ideal place to develop your skills in an environment that is built on mutual trust and respect.

About the Technology

Technologies we rely on to pursue solutions to business problems include:

• Go-Lang
• Ruby and Ruby on Rails
• Kafka 
• RabbitMQ
• Redis
• Postgres
• We use GitHub, Slack, and video conferencing extensively to collaborate.
• We value pull requests, one-pagers, and screencasts to develop rapid prototypes that demonstrate new features.
• Our workflow depends on testing and Continuous Integration—we rely on automated tests and deployment.
• We have a distributed, service-oriented architecture—we’re using tools like Kafka, RabbitMQ, ElasticSearch, REST services, and GraphQL to scale our team and software.

You're excited about this opportunity because you will…

• You will manage, mentor, and inspire a team of engineers, fostering a culture of collaboration, innovation, and growth by challenging them to do their best work.
• You will define priorities and deliverables for projects that optimize fulfilment systems, ensuring alignment with business goals.
• You will partner with product managers, operations, and algorithms teams to continuously improve fulfillment processes and customer delivery experiences.
• You will ensure system reliability, scalability, and performance, minimizing disruptions to daily operations.
• You will drive initiatives to modernize fulfillment systems, improve workflows, and reduce inefficiencies.
• You will act as a key point of contact for stakeholders, providing updates on team progress, challenges, and milestones.
• You will find, hire, and develop people that compliment each other as a diverse, inclusive team.
• You will facilitate technical design discussions, remove blockers and align stakeholders.
• You will inspire an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor.

We’re excited about you because…

• You have experience with warehouse management systems, order management systems, transportation management systems, distribution center software, or similar solutions.
• You bring 3+ years of experience building and scaling real-time solutions, including 1-2+ years managing high-performing engineering teams.
• Your experience leading distributed teams across multiple time zones is a strong plus.
• You have a proven track record of delivering impactful, customer-focused solutions aligned with business objectives
• You have extensive hands-on experience with one of the widely used programming languages, such as Golang, Java, or similar.
• You are passionate about mentoring team members and supporting their professional growth.
• You prioritize clear, honest communication and build strong, collaborative teams based on trust and autonomy.
• You excel at setting and communicating clear priorities to your team and cross-functional partners.
• You are flexible, pragmatic, and committed to building high-quality solutions that meet user needs.
• You have experience refining development processes to improve team efficiency and outcomes.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

Compensation and Benefits

This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range$130,900—$218,000 USD

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Recruiting Fraud Alert: 

To all candidates: your personal information and online safety are top of mind for us.  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com. 

You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness