Company Description
Job Description
Wynn Las Vegas is seeking a highly skilled, passionate, and experienced Security Training Manager responsible for designing, implementing, and evaluating all Security division training initiatives. Reporting directly to both Security Leadership and Learning and Development and partnering closely with HR and Operations, this role provides leadership, guidance, and operational support to training programs across unarmed Security teams. The position ensures alignment with corporate standards, fosters collaboration across shifts and functions, and champions initiatives that elevate employee performance, guest safety, and service excellence while supporting a culture of improvement and innovation and identifying root causes to drive continuous improvement and meaningful organizational results.
Responsibilities
- Ensures Wynn’s standard of excellence is consistently upheld across unarmed Security training initiatives, including new hire academies, and Field Training Officer (FTO) programs.
- Applies adult learning theory and proven instructional design processes (e.g., ADDIE) to develop impactful training, leadership content, job aids, and assessments tailored to Security roles.
- Analyzes trends in training effectiveness across shifts and locations; partners with Security leadership to design scalable interventions that drive performance and consistency.
- Facilitates Security‑specific training (e.g., new hire academy, FTO/train‑the‑trainer, emergency readiness) and ensures alignment with corporate L&D strategies and compliance requirements.
- Facilitates, and evaluates the train‑the‑trainer programs (including FTO/instructor development) to build instructional capability across the department.
- Participates in the interview and selection process for Security candidates, ensuring hiring decisions align with departmental standards, role competencies, and training readiness expectations.
- Monitors and evaluates training effectiveness through data analysis, knowledge checks, performance observations, and metrics; provides actionable recommendations for improvement.
- Maintains a quarterly training calendar; schedules training spaces, guest speakers, and operational meetings while managing competing timelines and resources.
- Consults and collaborates with internal stakeholders and training partners to share best practices and optimize resources.
- Develops and maintains robust reporting for upline leadership, including dashboards and summaries that highlight completions, performance trends, and operational indicators.
- Leads by example, consistently embodying Wynn culture, values, and service standards; facilitates with presence, enthusiasm, and credibility for diverse audiences.
- Creates, administers, and tracks surveys to measure training effectiveness, employee engagement, and program impact; analyzes and visualizes results through dashboards, executive summaries, and data presentations to support informed decision‑making at the leadership level.
- Reports to both Learning & Development and Security Leadership. Serving as a key advisor for Security training strategy; performs additional responsibilities as needed or requested.
Qualifications
- At least three (3) years of security or hospitality training/facilitation experience; or an equivalent combination of education and professional experience.
- Demonstrated ability to develop curriculum for various Security audiences and roles (officer, supervisor, and specialized functions).
- Proven capability to create engaging learning solutions, including instructor‑led and on‑the‑job training that achieve measurable results.
- Understands the strategic relationship of training to the Security mission, guest safety, and operational excellence.
- Well versed in Adult Learning Theory, needs assessment, and outcome measurement.
- Exceptional communication and facilitation skills, both verbal and written, with the ability to engage and influence all levels of the organization.
- Skilled at delivering clear, actionable feedback; able to challenge the status quo constructively in and out of the classroom.
- Strong and effective decision‑maker with the ability to influence outcomes across cross‑functional teams.
- Proactive self‑starter with excellent organizational skills; able to balance conflicting priorities and meet deadlines under pressure.
- Expert working knowledge of Microsoft Office; ability to compile data across multiple Excel files and analyze trends over time.
- Ability to build and maintain strong, positive working relationships with staff, partner departments, executives, and guests.
- Maintains the highest levels of confidentiality regarding guests, employees, and operations; models a professional, polished appearance consistent with company guidelines.
- Must be able to work a flexible schedule to support a 24/7 operation; meet attendance guidelines; and adhere to regulatory, departmental, and company policies.
- Must be 21 years of age or older and possess a high school diploma or equivalent; must meet role‑relevant licensing and certification requirements (e.g., CPR/AED/First Aid, Life Safety, instructor certifications) or obtain them as directed.
Preferred Qualifications
- Bachelor’s degree in business, Hospitality, Criminal Justice, or related field and five (5) or more years of experience in a security/hospitality training role; APTD/CPTD certifications strongly preferred.
- Extensive knowledge of luxury service principles and evaluation standards.
- Large‑scale project management experience and familiarity with data‑driven program evaluation.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
