We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Bar Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bar supervisor leads the bar team through service to maintain high standards throughout, manages product offering menu for excellence and consistency and leads the cocktail program ensuring consistency in execution as well as a diverse and seasonally changing menu.
Job Description
Key Job Functions
- Follow service guidelines according to the Brand standards in the Service Manual
- Responsible for the creation of specialty beverage items and craft cocktails
- Maintains a consistent selection of all spirits and ensures a balance in price point, flavor profile as well as often called for selections are available and listed on the menu
- Creates a seasonally changing menu of a wide variety of house created cocktails at least 4 times annually.
- Ensures bar program is always stocked with all ingredients and tools are readily available, if not, working with management to rectify any imbalances.
- Manages the bar team through service, correcting issues in the moment and communicating any issues necessary to FOH or BOH management
- Helps work with brands and events for our bar program and in maintaining the identity of the program and keeping in line with Sonesta and R’evolution standards
- Assists with any guest issues on the floor in the bar area during service
- Works with the bar team through service as a bartender and follows bartender guidelines as well:
- Presents menu, answers questions, and makes suggestions regarding food and service.
- Makes recommendations of food and beverage items according to guest preferences.
- Writes order on check or memorizes it and enters into MICROS POS system.
- Relays order to kitchen and serves courses from kitchen and service bars.
- Observes diners to respond to any additional requests and to determine when meal has been completed.
- Follows proper check out procedures and proper cash handling procedures as outlines in the training material
- Must keep service area and tools clean and organized.
- Responsible for returning all items to their zoned location
- Attends all ongoing training sessions.
- Must follow and help enforce all prescribed systems of organization and cleanliness
- Must complete all before, during and after shift paperwork
- Responsible for following all opening and closing checklists and sidework
- Must follow all daily and weekly cleaning schedules
- Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
- You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest’s name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
- Track record of delivering exceptional guest or client experience
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- People management skills to lead a small team and navigate any social issues within and assist in resolving any professional issues should they occur
- Guest engagement and conflict resolution skills to react to any potential issues in the moment and resolve the guest satisfaction
- Understanding of cocktail creation, classic cocktails as well as new innovations occurring within the cocktail world to keep the program modern and balanced with homage to New Orleans history.
- Understanding of menu maintenance and creation
- Understanding of spirits, production and ability to train the team regarding their qualities and specifics
- Ability to make sound decisions
- Ability to work independently and handle stressful situations dealing with employees in a production environment
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Must be able to work independently and/or with a group to accomplish the goal/s at hand. A positive attitude is strongly desired
- Valid Louisiana Responsible Vendor Server's Permit required
- Valid ServSafe Food Handler Certificate required
Education and/or Experience
At least 2 years related experience and/or training; or equivalent combination of education and experience. Significant experience working in high level cocktail production, high end dining and high volume bars.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
