We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Job Overview: Provide fast and courteous food and beverage service to guests and ensure quality presentation per established standards during banquet/catering functions.
Job Description
Essential Duties & Responsibilities:
- Serve menu items to guests in a prompt and courteous manner and according to the banquet event order, time the
service of courses to correspond with the dining pace of the guests.
- Perform pre-and post-shift side-work: set-up, condiments, etc.
- Clear and clean tables in a prompt and efficient manner. Remove trays of dirty dishes, silverware, and glassware to kitchen for cleaning.
- Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction, notify supervisor of guest complaints or unusual situations.
- Properly store all reusable goods.
- Perform other duties as assigned which may include assisting with set-up and break down of function space, and
plating of meals.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations.
- You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile.
- Use eye and ear contact and guest’s name.
- Establish/anticipate needs.
- Solve and own all requests/complaints.
- Thank everyone.
- Build solid relationship with your Colleagues.
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel and department when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Requirements:
Basic reading, writing, and math skills. Food service experience with general knowledge of banquet operations. Must speak fluent English.
This job requires ability to perform the following:
- Carrying or lifting to 50 pounds, (barware, carts, boxes, bottles, etc.)
- moving about the function and kitchen areas.
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Mathematical skills, including basic math are used frequently.
- May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Sonesta Resort is an Equal Employment Opportunity Employer.
Additional Job Information/Anticipated
Pay Range
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match (available the first day of the month after hire date)
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
- Free parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels world-wide)
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long-Term Disability Insurance
- Various Employee Perks and Discounts
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
