We are seeking a detail-oriented and professional Intake Support Coordinator to support daily intake operations for our home health agency. This role is responsible for coordinating intake activities, verifying insurance coverage, obtaining authorizations, supporting referral processing, and ensuring excellent customer service to patients, staff, and referral sources.
The hourly range for this position at commencement of employment is expected to be between $27-$30; however, pay offered may vary depending on multiple individualized factors, including job-related knowledge, licensure, skills, and experience. Key Responsibilities
Process and coordinate non-clinical intake referrals
Support referral entry, tracking, and distribution
Assist with phone coverage and daily intake operations
Verify insurance eligibility and coverage information
Obtain and track service authorizations and utilization
Communicate insurance and authorization details to clinical, billing, and collections teams
Prepare payer reports as requested after clinical review
Perform data entry for service-related charges
Order and monitor medical supplies when needed
Maintain patient confidentiality and HIPAA compliance
Provide professional customer service and maintain positive working relationships
Support agency goals, policies, and performance improvement activities
Complete additional duties as assigned
Qualifications
High school diploma or equivalent preferred
Minimum typing speed of 35 WPM
Basic computer skills and strong organizational abilities
Customer service or client-facing experience required
At least one year of experience in home health, healthcare, hospital, or medical office setting preferred
Basic knowledge of insurance verification and authorization processes preferred
Top of Form Bottom of FormWhy Join Assisted?
We invest in the people who make us great.
At Assisted, we’re proud to offer a comprehensive and rewarding benefits package designed to support your health, financial well-being, and career growth:
Comprehensive Health Coverage – Affordable medical, dental, and vision plans to keep you and your family covered.
Retirement Savings Support – Company-matched 401(k) contributions (up to 3% of your annual salary).
Generous Referral Program – Earn up to $600* for referring qualified candidates.
Career Development Opportunities – Invest in your future with up to $6,000* in tuition reimbursement.
Paid Time Off* – Enjoy vacation days*, sick leave, and paid holidays* to maintain a healthy work-life balance.
*Additional details regarding eligibility and benefits are outlined in our internal policies and are available upon request.
