Store Manager

Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst tradesmen, builders, developers, interior designers and DIY renovators.

We are seeking an experienced, driven and people-focused Store Manager to join our team on a permanent full-time basis. This is an exciting opportunity for a passionate retail leader to take ownership of a high-performing showroom and play a key role in driving both team success and customer experience.

As Store Manager, you will lead day-to-day store operations, inspire and develop your team, and create an exceptional customer experience from showroom to sale. You will be empowered to drive store performance, build strong customer relationships, and create a positive and motivated team culture.

This role is ideal for someone who enjoys leading from the front, thrives in a fast-paced retail environment, and is passionate about sales, leadership and delivering results. Saturday availability is essential.

If you are looking for a long-term opportunity where you can genuinely make an impact, grow your leadership career, and work with premium designer products, we would love to hear from you.

What we offer:

• The opportunity to work with premium designer bathroom products and fittings
• A supportive and team-focused work environment
• Ongoing on-the-job training and development
• Monthly staff bonus program based on KPI performance
• Generous staff discounts on products
• Career growth opportunities within a growing national business
• Immediate start available

The Opportunity:

• Lead all day-to-day store operations including banking, budgets and rostering
• Drive store performance by achieving sales, store and personal KPI targets
• Recruit, train, mentor and motivate team members to achieve success
• Foster a positive, high-performing and customer-focused team culture
• Manage staff performance, development and disciplinary processes where required
• Ensure all new employees receive thorough onboarding and training
• Deliver exceptional customer service and maintain high showroom standards
• Manage customer and staff issues professionally and effectively
• Oversee trade accounts for the store where applicable
• Manage stock control, stocktakes and incoming shipments
• Maintain a clean, safe and organised showroom and warehouse environment
• Complete reporting and sales analysis requirements
• Implement and uphold company WH&S standards, policies and procedures

Skills & Experience:

• Previous retail management experience is preferred (plumbing, interiors or showroom sales experience highly regarded)
• Proven ability to lead teams and achieve KPI targets
• Strong leadership, coaching and people management skills
• Excellent communication and interpersonal skills
• High level of organisation and time management
• Confident computer skills across Microsoft Office applications
• Ability to build strong relationships with both customers and team members
• A proactive, hands-on and solutions-focused attitude

Other Benefits Include:

• Unlimited access to the GO1 learning platform
• Discounts with hundreds of retailers through our HRIS platform
• 24/7 mental health and wellbeing support through Sonder

This role requires a motivated, reliable and hands-on leader who enjoys working within a close-knit team environment and takes pride in delivering outstanding customer experiences.

If this sounds like the right opportunity for you, click the Apply button now.

Due to the expected high volume of applications, only shortlisted candidates will be contacted.

Applicants who reach the final stage of consideration for this position will be required to authorise a criminal history check and may be subject to a fitness for work assessment. A criminal history or physical limitation does not automatically exclude an applicant from consideration. Each application will be assessed on its individual merits.

Applications close: 16th April 2026