Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
COMPANY DESCRIPTION: The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls. Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled. Hourly Wage: $17.60 plus significant gratuities Job Summary: We are currently looking for a passionate, dedicated and detail-orientated Food and Beverage Server to join our Prime Steak house team. The Server will approach our guests in an attentive, friendly and service-oriented manner and provide each guest with a dining experience that will be remembered long after their stay. What you’ll be doing: • Warmly welcome guests and promptly attend to tables. • Take guests food and beverage orders, making recommendations, advising of menu options and assist with special requests. • Serve food and beverages to the table promptly following appropriate procedures. • Communicate with the kitchen regarding menu questions, dietary requirements and special requests. • Record transactions in the system correctly and timely • Check-in with guests from time to time to assure satisfaction with each course and beverage • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. • Clean tables, complete closing duties and re-stock tableware and other supplies. • Attend daily stand-up meetings at start of shift. • Work safely and in compliance with all health, safety, and sanitation standards. • Perform any and all other tasks, which are assigned by management. What you’ll need as a Server/Sommelier: Experience: 1+ years’ relevant experience preferred Certification: Smart Serve What we’re looking for: • Great conversational skills and teamwork-oriented individual. • Positive and outgoing personality. • Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/ items/products. • Previous equivalent server experience in a dining room environment. • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention. • Ability to quickly respond to changing work volume; high-energy level/speed. • Ability to work independently with minimal supervision. • Must be available holidays and weekends. • Smart Serve Certification is required. Why Work For Canadian Niagara Hotels? No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization. Benefits We Offer Our Associates: • Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits. • Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties. • Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name. • Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario. • Convenient Parking - Complimentary or reduced-rate parking, based on the specific location. • Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance. This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us! https://canadianniagarahotelscareers.ca/ Follow Canadian Niagara Hotels on Social Media #TEAMCNH We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy We thank all applicants for their interest, however, only those selected for an interview will be contacted We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.
