Service Manager - Repairs

Our Repairs & Maintenance team are at the heart of our social purpose. Every day, they help create safe, warm, dry homes where our residents feel proud to live. 

Guinness Property has a new opportunity for a Service Manager to join the London team. This is a full‑time, permanent position.

As the new Service Manager, you will lead and develop the Responsive Repairs team in East London to deliver high‑quality, first‑time‑fix repairs in residents’ homes across the region.  

You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor performance and compliance and ensure the relevant resources are in place. 

The postcodes covered within your designated patch are EC1R, EC1V, N1, N16, N19, N4, N7 & NW8. 

You will primarily be supporting operatives within your designated area, with some administrative duties carried out from our central London office, as well as the flexibility to work from home on occasion.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. To thrive in this role, you will have a trade background, strong people-management skills and will enjoy working with residents and other Guinness teams. 

• Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
• Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
• Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
• Health & safety: You will ensure that the company’s obligations relating to Health and Safety, and other statutory regulations are adhered to through monitoring of safe working practices. 

Essential requirements:

• Trade NVQ level 3 or equivalent experience in a trade.
• Up to date knowledge of building maintenance, decent homes standards and safety legislation.
• You will hold a valid driving licence as a company vehicle will be provided. 
• Experience of successfully delivering an excellent customer focused repair service. 

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.  Please apply with a CV and a covering letter detailing how you meet the essential criteria.  

* The advertised salary includes a Local Job Supplement of £4,000 and a Market Supplement of £1,000

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.