Desk Based Account Manager - Fire & Security

ADI now have an opportunity for a Desk Based Account Manager to join our team at our International Head Office in Chadderton, Oldham. As a Desk Based Account Manager, you will be responsible for managing and growing a portfolio of customers within the Fire & Security sector across the North region. The role focuses on driving sales performance, strengthening customer relationships, and delivering a high level of commercial and operational support to maximise revenue and customer retention.

The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

JOB DUTIES:

Sales & Revenue Growth

• Drive sales of Fire & Security products and services within an assigned customer base

• Identify new business opportunities and expand share of wallet within existing accounts

• Proactively follow up quotations, leads, and inbound enquiries to convert opportunities into revenue

• Support promotional campaigns and upsell value-added solutions

Account Management

• Build and maintain strong relationships with customers, understanding their business needs and project requirements

• Develop account plans to support long-term growth and retention

• Act as the primary point of contact for day-to-day customer engagement

• Coordinate with internal teams to ensure seamless service delivery

Customer Support & Service

• Provide professional, timely responses to customer queries, orders, and technical requests

• Support customers through the full sales lifecycle (quotation through to order fulfilment)

• Work closely with Technical Support, Operations, and Logistics teams to resolve issues

Commercial & Operational Excellence

• Accurately process quotations and orders in line with company processes

• Maintain CRM and customer records to track opportunities, pipeline, and activity

• Monitor sales performance against targets and identify areas for improvement

Collaboration & Internal Engagement

• Work collaboratively with field sales, key account teams, and technical specialists

• Support wider business initiatives to drive efficiency, automation, and customer experience improvements

• Share market and customer insights with the wider business

YOU MUST HAVE:

• Proven experience in a sales or account management role (Fire & Security experience desirable)

• Strong commercial awareness with the ability to identify growth opportunities

• Excellent communication and relationship-building skills

• Ability to manage multiple priorities in a fast-paced, desk-based environment

• Good IT skills, including CRM and order management systems

WE VALUE:

• Customer-focused with a proactive, solution-oriented approach

• Results-driven with a focus on achieving and exceeding targets

• Strong attention to detail and organisational skills

• Team player with the ability to collaborate across functions

WHAT'S IN IT FOR YOU:

• Competitive salary package with market leading quarterly commission
• Opportunity to work for a global business

• Excellent career progression opportunities

• Onsite Gym

• Access to LinkedIn Learning with thousands of expert-led courses to support your professional development

#LI-KN1

#LI-HYBRID

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.