At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Coordinator Surgery Special Unit - Gastroenterology
Location
Stuart
Facility
Physician Offices and Surgery Center
Department
North Mob 1 Facility Admin-Cleveland Clinic Martin Health
Job Code
001564
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Job Details
Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, with a focus on the Gastroenterology department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.
This position will support the Physician Offices and Surgery Center located at Cleveland Clinic Florida’s Martin Health Center. A caregiver in this position works Monday through Friday, 8:00am to 5:00pm. Availability for weekend support may be required.
A caregiver who excels in this role will:
- Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
- Validate patient physician information and ensure accurate collection.
- Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
- Identify patients in need of financial counseling to ensure appropriate payment of services.
- Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
- Triage appointments are based on diagnosis, patient preferences and physician specialty.
- Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
- Perform scheduling both intra- and inter-departmentally as requested by physician orders.
- Receive orders and processes as indicated by the provider and schedule according to protocol.
- Maximize a department's allocated spaces by scheduling all procedures/surgeries.
- Enter appointment into respective programs, both routine and emergency add-on.
- Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
- Enter all updates, corrections and changes to scheduled procedures/surgeries.
- Maintain provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling functions.
- Serve as liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
- Notify patients of their arrival times per area protocols.
- Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
- Communicate with all departments to maximize efficiency and expedite the admission process.
- Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
- Communicate with patients and their families to provide detailed instructions, directions, and resources available.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED
- Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience
- Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software
- Knowledge of Microsoft Word and Excel applications
- Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Preferred qualifications for the ideal future caregiver include:
- In-depth knowledge of medical terminology and/or CPT/ICD coding
Physical Requirements:
- Requires frequent standing, walking and sitting for extended periods of time.
- Lifting and carrying up to 25 lbs.
- Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
- Normal or corrected vision.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
